Mercure Jakarta Gatot Subroto

Mercure Jakarta Gatot Subroto Reviews

Mercure Jakarta Gatot Subroto

Jl. Gatot Subroto No.Kav. 1, Kuningan Bar, Mampang Prapatan, South Jakarta, Jakarta, Special Capital Region of Jakarta, 12710, IndonesiaView hotel details
Mercure Jakarta Gatot Subroto
Mercure Jakarta Gatot SubrotoMercure Jakarta Gatot SubrotoMercure Jakarta Gatot Subroto
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Guest Reviews of Mercure Jakarta Gatot Subroto

9.2/10
Great
464 review
Verified reviews
Location9.1
Amenities9.2
Service9.2
Cleanliness9.2
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All reviews(464)
Positive reviews(457)
Reviews with photos/video(101)
Delicious breakfast(48)
Perfect for business trips(21)
Clean pool(14)
Great swimming pool(14)
Loved the view(11)
Located downtown(11)
Delicious buffet(7)
Stayed multiple times(5)
Negative reviews(7)
Weijian Ho
Executive Room
Stayed in Jan 2026
Business traveler
50 review
10/10
Outstanding
Posted on Mar 2, 2026
Location was great. Staffs were accommodating. Convenient as there are cafes and restaurants in and around the hotel.
Response from Property: Dear Mr. Weijian Ho,Thank you for sharing your excellent feedback regarding your stay at Mercure Jakarta Gatot Subroto.We are delighted to hear that you enjoyed our great location and found our staff accommodating. It is also wonderful to know that the nearby cafés and restaurants added convenience to your stay. Your kind words motivate our team to continue providing exceptional service and a comfortable experience for all our guests.We look forward to welcoming you back to Mercure Jakarta Gatot Subroto for another outstanding stay.Warm regards,Dhea AlisdaAsst. Marcom ManagerMercure Jakarta Gatot Subroto
Guest User
Superior Room With 2 Single Beds
Stayed in Dec 2025
Family
3 review
8.0/10
Very good
Posted on Jan 26, 2026
Had a 3 nights stay with my son. All is good about the hotel from cleanliness to the service of the staffs. The only negative is the food for the breakfast buffet was cold. The only food that was hot or warm is the egg station and porridge. Overall im happy with my stay.
Response from Property: Dear Valued Guest, Thank you for sharing your experience with us. We’re pleased to know you and your son enjoyed the cleanliness and service during your stay. We also appreciate your feedback regarding the breakfast temperature and will share this with our team for improvement. We’re glad to hear you were overall happy with your stay and hope to welcome you back again in the future. Warm regards, Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto
leesingbun
Executive Room
Stayed in Nov 2025
Business traveler
14 review
8.5/10
Very good
Posted on Dec 21, 2025
Spacious room, nice view of the city. Free mini bar of 4 canned drinks refilled each day. Very comfortable bed and incredibly smooth bed covers and sheets. Very friendly and helpful staff, some of them will say ‘good morning’ ‘hello sir’ when they see you. A pity that the room is on the 10th floor, the view of the shower room is blocked by the structure outside the building, suggest to ask for a higher floor, and the lifts do not go to 5th floor breakfast restaurant and the 17th floor of gym and pool. Need to go down to G/f and change lift. Not very convenient. The swimming pool is not very big but with nice view and atmosphere. Many choices available in breakfast, from local to western dishes. The egg, noodles and soup stations are pretty nice, though other precooked hot dishes are not kept very hot. Recommend the ‘Whiterock Terrace’ on G/f which provide tasty burger and cocktails with very reasonable price.
6/15
Response from Property: Dear Mr/Mrs leesingbun,Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed your spacious room, comfortable bed, city view, daily mini-bar, and the friendliness of our team. It’s wonderful to know that you appreciated the breakfast variety and enjoyed dining at Whiterock Terrace.We also appreciate your constructive comments regarding the view from your shower, lift convenience, pool size, and keeping hot dishes at optimal temperature. Please rest assured that your feedback has been shared with the relevant teams as we continuously strive to improve the guest experience.Your observations are very valuable and will help us enhance our services and facilities. We look forward to welcoming you back and ensuring an even more seamless and enjoyable stay in the future.Warm regards,Mercure Jakarta Gatot Subroto
Yanxiazhuyue
Superior Room With Double Bed
Stayed in Dec 2025
Business traveler
21 review
8.7/10
Very good
Posted on Jan 31, 2026
Stayed here for a business trip to Jakarta. The high-floor room offered amazing views, and I loved having a dedicated Grab food delivery cabinet – made ordering food super convenient, just like back home. Overall, a pretty good experience.
Original textTranslated by Google
Response from Property: Dear Yanxiazhuyue, Thank you for sharing your review with us. We’re pleased to know that you enjoyed your business stay, especially the high-floor room with its views and the convenience of our food delivery cabinet. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay in Jakarta.Warm regards,Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto
Huyigen
Superior Room With Double Bed
Stayed in Nov 2025
Business traveler
33 review
8.0/10
Very good
Posted on Jan 6, 2026
A fairly standard Accor hotel in Southeast Asia; it has all the basics, but that's about it. 1. **Location**: It's in South Jakarta. Unless you have business there, there's absolutely no reason to stay here. For a similar price (around 1000), you could opt for the Four Seasons or Ritz. 2. **Halal Hotel**: Breakfast is chaotic, with a massive crowd and tons of food, none of which is really edible. And, of course, no bacon. 3. **Infinity Pool**: The water isn't clean, and it's swarming with kids. Oh, and they do have a Grab locker for food deliveries. In summary, there's absolutely no reason to recommend this place.
Original textTranslated by Google
Response from Property: Dear Mr/Ms Huyigen, Thank you for taking the time to share your detailed feedback with us.We’re sorry to learn that your experience did not meet your expectations. We understand that location preferences vary depending on the purpose of travel, and our South Jakarta location is indeed designed to serve guests with business or specific activities in this area.Regarding breakfast, we regret that the atmosphere felt crowded and that the offerings did not suit your taste. As a halal-certified hotel, our menu is curated accordingly, and we appreciate your understanding of this policy. Your comments about breakfast flow and food quality have been shared with our culinary and operations teams for review and improvement.We are also concerned to hear about your experience at the infinity pool. Cleanliness and comfort are very important to us, and your feedback has been forwarded to the relevant team to ensure standards are upheld.Thank you once again for your honest feedback. While we regret that we were not the right fit for your stay, we truly appreciate your input as it helps us identify areas for improvement. We wish you pleasant travels ahead and hope to have the opportunity to welcome you back in the future.Warm regards,Martha Indriana Sr. Marcomm Executive, Mercure Jakarta Gatot Subroto
Kryssyc
Executive Room
Stayed in Nov 2025
Business traveler
3 review
8.5/10
Very good
Posted on Dec 22, 2025
The location was good - I loved the view from the room and the shower, and it doesn’t take too long to get to where I needed to go. I appreciated the service as they personally WhatsApp messaged me to confirm that I did not need the room to be cleaned one of the days and that I did not put a Do Not Disturb by mistake. The breakfast buffet was good and had good variety. Amenities such as bathroom toiletries and drinks were also much appreciated. What I was disappointed with was the unavailability to call restaurants from my room’s phone to make a reservation. I do not have a local line and was unable to make a reservation for the same day, turns out the restaurant was closed for a private event when I arrived, which would have been avoided if I could call ahead. This is not a difficult addition to their service, almost no cost to them. If this was made possible, I would have given full marks to this hotel.
Response from Property: Dear Mr/Mrs Kryssyc,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, the view from your room, and the personalized service provided by our team. It is also wonderful to know that you appreciated our breakfast buffet, amenities, and thoughtful attention to your room preferences.At the same time, we sincerely apologize for the inconvenience you experienced regarding the inability to call restaurants directly from your room phone. Your suggestion is very valuable, and we will review this with our team to explore ways to improve this service for our guests in the future.Your constructive feedback helps us enhance the overall experience for all our guests, and we truly hope to welcome you back soon to provide an even better stay.Warm regards,Mercure Jakarta Gatot Subroto
Guest User
Privilege Room With Double Bed
Stayed in Nov 2025
Business traveler
11 review
7.0/10
Posted on Dec 12, 2025
Nice room but service staff at the restaurant during breakfast is poor. Repeatedly asked for coffee but never came. Room service not thorough as many strands of hair and even cigarettes butt can be found in my non smoking room. However, service staff at the reception and lobby is excellent.
George Chow
Superior Room With Double Bed
Stayed in Dec 2025
Solo traveler
8 review
10/10
Outstanding
Posted on Feb 7, 2026
The pool was great 😄, and the water quality was excellent.
Original textTranslated by Google
Response from Property: Dear Mr. George Chow,Thank you for sharing your wonderful feedback regarding your stay at Mercure Jakarta Gatot Subroto.We are delighted to hear that Bapak enjoyed our pool and found the water quality excellent. Your kind words motivate our team to continue maintaining our facilities and providing the best experience for all our guests.We look forward to welcoming Bapak back to Mercure Jakarta Gatot Subroto for another enjoyable stay.Warm regards,Dhea AlisdaAsst. Marcom ManagerMercure Jakarta Gatot Subroto
Guest User
Superior Room With Double Bed
Stayed in Oct 2025
Business traveler
10 review
9.5/10
Amazing
Posted on Dec 30, 2025
Great value for money, the room was quite spacious, and the location was good. Breakfast was plentiful, and there's even a swimming pool. However, the hygiene was just average; I found small bugs on the bed.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel to be great value for money and enjoyed the spacious room, convenient location, plentiful breakfast, and swimming pool facilities.At the same time, we sincerely apologize for the hygiene issue you experienced. Please be assured that your feedback has been shared with our related teams for immediate corrective action.We hope to have the opportunity to welcome you back to Mercure Jakarta Gatot Subroto and provide you with a more comfortable and flawless stay in the future.Sincere regards,Dhea AlisdaAsst. Marcomm Manager, Mercure Jakarta Gatot Subroto
yezzzaahhhhh
Superior Room With Double Bed
Stayed in Oct 2025
Business traveler
4 review
10/10
Outstanding
Posted on Dec 1, 2025
Location in Jakarta, quite convenient to access North Jakarta and center... Its hospitality is the best, food is best... Totally recommended.
DanielC.
Executive Room
Stayed in Feb 2026
Business traveler
10 review
7.5/10
Posted on Apr 18, 2026
Got a room with heavy after-smoke smell, was told all available rooms are similar. Unbearable. Location is right at the centre of city's congestion. Been a regular and perhaps will look elsewhere now.
Response from Property: Dear Mr. Daniel C,Thank you for taking the time to share your feedback and for your continued loyalty to our hotel.We sincerely apologize for the unpleasant experience regarding the smoke odor in your room. This is certainly not the standard we strive to provide, and we understand how uncomfortable this must have been. Please rest assured that your comments have been shared with our housekeeping and engineering teams for immediate attention and improvement.We also regret that the room alternatives offered did not meet your expectations. Moving forward, we will reinforce our room allocation process to better accommodate guest preferences, especially for non-smoking environments.Regarding the location, we understand that traffic conditions can be challenging due to our central setting. However, many of our guests also value the accessibility it provides.It is truly disheartening to hear that you are considering other options, and we genuinely hope to have the opportunity to restore your confidence in us on your next visit.Warm regards,Martha IndrianaSr. Marcom ExecutiveMercure Jakarta Gatot Subroto
Guest User
Superior Room With Double Bed
Stayed in Aug 2025
Business traveler
17 review
9.5/10
Amazing
Posted on Sep 16, 2025
The location is good if you have to work in SMESCO Indonesia, road between is very accessible. The breakfast provided comes in variety, they haven’t repeated the dish so far for my 3 night stays. The service in the lobby is decent, yet the room service is a little suck, as they forgot to refill the toilet paper for me for example. There are loads of facilities and the gym is nice!
6/7
Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed our strategic location, breakfast variety, and hotel facilities, especially the gym.At the same time, we apologize for the shortfall in our room service during your stay, particularly for the missed replenishment of amenities. Your feedback has been shared with the housekeeping team as a reminder to maintain consistency in our service.We truly appreciate your constructive comments, and we look forward to welcoming you back for an even more pleasant and seamless stay.Warm regards,Reyza ChristianMarcomm Executive, Mercure Jakarta Gatot Subroto
Anonymous User
Executive Room
Stayed in Jan 2026
Traveling with friends
1 review
10/10
Outstanding
Posted on Feb 17, 2026
Excellent
Response from Property: Dear Our Valued Guest,Thank you very much for your outstanding review. We are thrilled to hear that you enjoyed your stay in our Executive Room and found our amenities, cleanliness, surroundings, and service excellent. Your feedback is highly appreciated and motivates our team to continue delivering exceptional experiences.We look forward to welcoming you back to Mercure Jakarta Gatot Subroto in the near future.Warm regards,Dhea AlisdaAsst Marcom ManagerMercure Jakarta Gatot Subroto
Guest User
Superior Room With Double Bed
Stayed in Jan 2026
Solo traveler
3 review
10/10
Outstanding
Posted on Apr 7, 2026
Same as last time, nice and clean room, but their breakfast really need some improvement especially on the smelly dining area
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us and for your continued trust in staying at our hotel. We are truly pleased to know that you consistently enjoy our clean and comfortable rooms, as well as our service and surroundings.However, we sincerely apologize for the inconvenience you experienced during breakfast, particularly regarding the condition of the dining area. Please rest assured that your feedback has been shared with our team for immediate review and improvement, as maintaining a pleasant dining environment is very important to us.We truly appreciate your honest input, as it helps us enhance our services and overall guest experience. We look forward to welcoming you back and providing you with an even better stay on your next visit.Warm regards,Mercure Jakarta Gatot Subroto
Nimba
Superior Room With Double Bed
Stayed in Dec 2025
Family
10 review
6.5/10
Posted on Jan 11, 2026
Spider webs, dust, dirty carpets, and a building showing it’s wear. Under trained staff and zero management presence. It feels like the place is setup to get by with the minimum effort, and trading off the location and Mercure brand. Paid for a Mercure and got an Ibis.
Response from Property: Dear Mr/Ms Nimba, Thank you for taking the time to share your detailed feedback with us.We sincerely apologize for the experience you had, especially regarding the cleanliness, condition of the facilities, and the level of service you encountered. This is certainly not the standard we strive to deliver, and we regret that your stay did not reflect the quality expected from a Mercure property. Your comments about housekeeping, carpet condition, and team readiness have been taken seriously and will be shared with our management and relevant departments for immediate review and improvement.We truly appreciate your honest feedback, as it helps us identify areas where we must do better. We hope you will allow us another opportunity in the future to provide you with the high-quality experience that you rightfully expect from Mercure Jakarta Gatot Subroto.Warm regards,Martha IndrianaSr. Marcomm Executive, Mercure Jakarta Gatot Subroto