La Bastiglia

We arrived on March 23rd, and already upon arrival we understood what we would expect... We booked a Junior Suite Laura, the girl at the reception answered the phone calls telling us to wait a moment so that she would accompany us (everywhere the customer has priority on the phone calls you receive) but let's get to the point, the room was spacious but dirty, there was at least an inch of dust on the radiators, we took a walk around Spello and then returned to the hotel to try the spa. The spa was small and unhygienic, for example they had a sheet on the massage seats and the ladies who ran it didn't change the sheet so it was wet and all the guests used it (a horrible thing). Once the SPA was finished, SAY, we returned to the room for the shower, we placed the shower head on the floor to be able to place our shower gel as there was no solution for placing the bathroom products, and this was not a problem as it could decide where to let the water jet come out from, and in this case not from the mobile shower head but from the one with a fixed station, after finishing the shower we realized that the bathroom had been completely flooded, so much so that before dinner we said so in reception and they mopped the floor. We asked the girl at the reception where we could eat and the girl replied that there was only a pizza place nearby, so we decided to eat in the hotel, only afterwards, taking a walk, did we realize that there were 'there were many taverns where we could dine, perhaps he wanted to convince us to dine in the establishment? But even this wasn't a problem as the dinner in the hotel was exquisite, perhaps the thing we appreciated most besides the hospitality and friendliness of a waiter (the tall one with light hair). The next morning before going to breakfast I got into the shower, the water came out freezing cold, so much so that it made it impossible for us to wash. At that point I immediately got dressed and called the girl at the reception who came to the room to see the situation and responded by saying "eh but it's not our fault, there is a problem in the area, upstairs the problem has been solved ”. In a 4 star hotel we don't expect a response like that, we would have expected a response like "look, I see where the problem has been solved so we can go to another room to take a shower" instead the girl, in addition to having responded badly, the owner of the facility called and very rudely told me "ma'am, last night you flooded the bathroom on purpose, now you're telling us that the water isn't coming out and that it's cold, this is just to get a discount" he wouldn't let me talk and explain, it's so true that I responded by only saying that he was calling me a liar, that the bathroom hadn't been flooded on purpose but there was an obvious problem in the shower, that the shower head had been placed on the floor

Located in the highest part of Spello, beautiful location. The staff were really very courteous. The rooms, old, poorly maintained and not very clean, with very uncomfortable mattresses and the breakfast consisting mainly of sweet cakes and industrial biscuits as well as the bread and fruit juices, do not comply with the declared four stars, perhaps barely reaching three. The scrambled eggs were good but the bacon was basically a crusty sheet of fat. Among other things, there were no options for those allergic and intolerant to gluten and lactose (not even lactose-free milk). It's a shame because the location deserves it as well as the external structure but the rooms absolutely need to be modernized (at least those with the garden where we have stayed, I haven't seen the others) and improved the breakfast. With all the fantastic Umbrian products it shouldn't be difficult