Michelle
November 22, 2023
The hotel was clean and conveniently placed. The decor was absolutely beautiful and the room and shower were quite clean.
The bed, however, was very hard and difficult to sleep on. My daughter attempted to sleep on the couch in the room instead but it was not a fold out (which in the hotel’s defense was not an expectation) and it was also super stiff! The room also had no microwave which at this point should be available for stays longer than overnight. I found the ice machine in a common area on my floor but still no microwave. During check in, the gentleman checking me in lacked customer service skills as he seemed to have a negative attitude. He didn’t even stand while checking me in. No greeting, nothing. He gave me my cards, explained the garage and the WiFi, and sent me on my way towards elevators. The other gentleman who was not checking me in, however, was friendly, polite, and even smiled and spoke (well wishes) as I walked away. The young lady in the morning had a cheerful and friendly attitude and answered all my questions, she even explained the microwave situation😁. The young man at vallet was fantastic and although one can tell he had a long tiring day, he still had a positive and friendly disposition. The house keeper was also very kind and friendly. She left my room in perfect shape.