The Traddock

My wife and I stayed at the Traddock recently, and we thoroughly enjoyed it. The room was lovely, and the food was superb. The service was excellent, and I would like to thank Julie for all her kind attention and support. She was great. The hotel is located in paradise with great walks from the doorstep. What's not to like? We will definitely be back.

Not staying but only have a dinner here, so nice staff and beautiful place. Having a garlic chicken that so tasty and a dessert also great. Better to do reservation as Austwick really small town that has no much choice tbh. Good to try when visited Austwick

I would rate our visit as 1. We where with friends staying at the Gamecock and having had a fantastic Sunday lunch when for an evening drink at The Traddock Hotel. As a party of six we found two lovely long sofas in the bar and were provided with a wine menu. When one of our party asked after 10 minutes if we could order drinks the staff member put his finger up went over to a couple nearby informing them their table was ready. He did not return so when another member of staff clearly the manager as he had a different coloured shirt then other staff was tiding tables my friend asked if we could place a drinks order having informing we had now sat like lemons for over 20 minutes. The member of staff was very dismissive in both his tone and manner telling him where the bar was to order drinks. We ordered drinks and a bottle of wine taking them to our table. It was as if bar staff found us to be a hindrance. It was not a pleasant experience totally unacceptable and we will not return. The staff need to visit the GameCock as the staff are fantastic lovely warm and so welcoming. Initially two of our party spoke about wanting to book a stay but following our experience spoke about booking a stay as the last thing they would do.

After a delightful meal at The Gamecock on Sunday 25th May , we found ourselves looking for a spot to unwind with a coffee and a glass of wine. Being a Sunday, The Gamecock closed early at 7 pm, so we headed to The Traddock just before 8pm , hoping for a relaxing evening. We settled into the lounge, making ourselves comfortable, and waited ten minutes before finally catching someone’s attention. At that point, I requested the drinks and wine menu. After another fifteen minutes, I attempted to place an order with a passing waiter, only to be dismissed with a finger gesture implying he was too busy. When I approached another waiter, he simply pointed towards the bar and, in a curt and patronising tone, stated, “There is the bar, please help yourself.” Ordering from the bar itself wasn’t an issue, but a clear explanation of the service style when we first received the menu would have been appreciated. We proceeded to the bar, collected our wine and wine coolers, and carried them back to our table ourselves. Regrettably, the two male staff members working that evening were unwelcoming and uninterested in ensuring we had an enjoyable experience. Their attitude made it clear that we were more of an inconvenience. No effort was made to engage, upsell drinks, or create an inviting atmosphere. While the setting itself is undeniably charming, the service fell far short of the warm professionalism one would expect. Perhaps it would be beneficial for these staff members to receive customer service training at The Gamecock. I understand that staffing can be a challenge in a small village like Austwick, but surely, higher standards can be maintained even for non residents. We love the area, particularly Settle Golf Club, and had been planning to book three rooms for an upcoming stay. However, after this disappointing experience, we will certainly be reconsidering our plans.

The hotel was excellent in every area - service, accommodation, location and truly wonderful food. All the details were anticipated and delivered - friendly and professional staff, warm ham under the eggs in the Egg Benedict, fluffy towels and local knowledge.

Booked a table at The Traddock on the suggestion of our holiday home owner. Looked quite posh, but there were walkers with dogs in the lounge when we arrived! Very good service in what is obviously a popular venue. Chose the Brasserie menu rather than the 9 course Tasting menu, but there was still plenty of choice of food and wine. Not cheap, but you get what you pay for as always.