Burgenstock Hotel & Alpine Spa

I went there for the infinity pool and spa. The hotel is on the mountain. There is a private train up and down the mountain, which is very convenient. You can also enjoy the first-class cabin of the ship when staying at the hotel. The overall environment is very quiet. Except that the room is a bit small, everything else is ok

There's not much to say about the hotel. Great location, superb architecture, amazing wellness area and good restaurants. Everything as you would expect or expect from a 5-star resort. But a few little things are annoying or really unacceptable in such a great resort. Just a quick note on what we didn't like: 1. When you reserve a table (we did it about 8 days before arrival), they expect about 2 emails a day to confirm that the reservation is confirmed (I received 8 confirmations in total)!!! 2. The SPA reception: Of course we went to the wellness area on the first day. Everything was fine, we just gave our room number and that was it. Then the next day the lady at the SPA reception demanded that we absolutely needed a key for the entrance to the SPA and for the locker. To which we replied that we didn't need that before and that all the doors were open without keys anyway. She argued that this was a requirement and that she couldn't explain why the doors were open... after 5 minutes, we simply took the key and that was it. Of course, we didn't need it, since the doors opened without it. 3. Turndown service until 9:30 PM!!!! You have to give your room number almost everywhere in the hotel. This means the hotel knows that you'll be in the bar or restaurant from 6:30 PM to 8:30 PM. In other top-class hotels, service takes place during this time, not when you return to your room at 9:00 PM, stuffed, and the waiter wants to clean your room 5 minutes later. 4. The service in the Lakeview Bar: Responsibilities for tables are not regulated. Waiters change several times a night because the manager suddenly assigns them to other tasks. Suddenly, there's only one waiter, full tables aren't cleared, etc. The highlight was waiting 25 minutes for an espresso because the bartender had just left... I'm aware that this is a very high-level complaint. But these are all minor things that aren't necessary. Nevertheless, we'll be back :-)