Guest User
February 6, 2024
It was ok overall, but ultimately not worth the money. My main gripe was really with how they handled a complaint of ours. During our stay the weather was hot which meant it was very uncomfortable sleeping at night without the air conditioning - on our final night the aircon started dripping water. We flagged this to reception but were told that the hotel was fully booked so our options were to try and sleep with a loud dripping noise or no aircon. Needles to say it was not a great night's sleep. I understand these things happen, but I don't see how a hotel can justify charging full price in a situation like this. We had already paid full in advance, but I felt a partial refund was warranted for the final night. I explained this, but could tell they didn't care. No sign of management willing to engage on the matter (just excuses as to why they weren't availableto speak to me) - ultimately it was clear they didn't care. At the end of the day it was relatively expensive to stay here. Staff are relatively polite, but the hotel is in need of modernising. There are a lot of hotels and guesthouses in the area, shop around and look for better value.