The electronic lock to our room broke. They couldn't find the physical key and eventually asked us to move to another room. That's fine, things happen. Since finding the key took them a while we left to explore Stockholm and got back many hours later. We were then given the master key to move our belongings into the new room, but found the door to our old room unlocked and open(!). It had been left open by the staff during the day with all of our stuff in the room. Luckily nothing was stolen. The new room was on the top floor and very warm. They eventually found a fan for us, but only after we asked for it. The door handles on the bathroom door fell off if you tried to use them. We told the front desk but it was not fixed until after we checked out, about a day and a half later. During that time we couldn't close the bathroom door because of the risk of being locked in (which happened once). Yes the location is great, but with how our two incidents were handled I would not recommend staying there.