If I can give an overall rating for this hotel, I will definitely give it a "0". This is the worst hotel that I have ever stayed in my years of travel.
The condition of the premises was so fundamentally deficient as to render the accommodation completely unfit for habitation
Our experience represented a significant departure from acceptable standards of cleanliness, hygiene, and maintenance. I have itemized the specific failures below, with attached pictures.
1. Biohazards and Vermin Infestation: Upon opening the kitchen drawer, we discovered deceased remains of cockroaches—including legs, wings, and oothecae (egg cases)—within the kitchen drawers. Furthermore, a live, wingless cockroach approximately 2.5 inches in length was observed traversing the bathroom. When this was reported to the reception staff in the morning, the excuse was tendered that "in tropical Brisbane, cockroaches could fly in." This explanation is not only misleading but also an admission of a pest control failure, as it fails to account for the presence of deceased remains and eggs, which are indicative of an established infestation, not transient entry
2. Health and Safety Hazard (Bed Bug Bites): The most egregious breach of hygiene occurred in the sleeping quarters. Upon waking, my son-in-law presented with numerous, distinct bite marks on his hands and legs. These marks are consistent with insect bites, and we have strong reason to believe, based on the other evidence of pest infestation throughout the unit, that they were sustained from bed bugs within your premises. This constitutes a serious health risk and is wholly unacceptable.
3. Structural and Maintenance Deficiencies:
· An old, broken coffee table was abandoned on the balcony, with rotting material from its surface scattered across the floor, creating a debris field and a potential trip hazard.
· A significant accumulation of dust and debris was present beside the refrigerator and washing machine, alongside a dirty broom, indicating a complete lack of routine cleaning.
· The kitchen cabinet doors were faulty and inoperable, failing to close entirely.
It is important to note that these deplorable conditions were discovered upon our return to the room late in the evening. We had earlier gone out almost immediately upon checking in. It strongly indicates the room was not cleaned or inspected prior to arrival. We diligently reported the matter to the receptionist the following morning. He acknowledged our grievances and instructed us to submit a written complaint to management, yet failed to provide a formal complaints procedure or a specific complaints form, further demonstrating a lack of proper operational protocol.
We formally wrote an email to the GM highlighting the above and asked for a full refund but was turned down.
We shall proceed to report to the relevant authorities.
