I specifically booked a twin sea-view room because I didn't want an apartment-style stay. Ctrip indicated floors 3-18, and we ended up on the sixth floor. I wasn't happy with the room; it was too low, the sea view was obstructed, and the lighting was poor. When I asked the front desk to change floors, their responses were inconsistent. First, they said higher floors would cost extra. Then, they mentioned a 20+ floor room with a sea view and twin beds that wouldn't incur an extra charge (but then changed their story when we expressed excitement). Finally, they offered a cooking-friendly room type, which they said still had twin beds and was much larger, for an additional $150/night, totaling $453 for three nights. We decided to go for it, since we'd already come all this way, but we were shocked when we saw the room – it was clearly a king-size bed! Does a sofa count as a bed? After checking out, I realized I'd left my electric toothbrush on the bathroom counter. I contacted the hotel for three to five days, but they kept saying they hadn't found it. Where could it have gone?
The hotel's view and cleanliness were good. Anything requested from the front desk was delivered promptly. However, if rooms are available, why does the hotel charge extra for guests who want to change floors when the platform advertises all floors at the same price? And why was the room type different from what the front desk described? It was not twin beds! The front desk training needs to be improved. If higher floors command a higher price, then the platform should not advertise different floors at the same price! This is deceiving customers.
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