Hotels near Gold Coast Hebrew Congregation, Surfers Paradise

I specifically booked a twin sea-view room because I didn't want an apartment-style stay. Ctrip indicated floors 3-18, and we ended up on the sixth floor. I wasn't happy with the room; it was too low, the sea view was obstructed, and the lighting was poor. When I asked the front desk to change floors, their responses were inconsistent. First, they said higher floors would cost extra. Then, they mentioned a 20+ floor room with a sea view and twin beds that wouldn't incur an extra charge (but then changed their story when we expressed excitement). Finally, they offered a cooking-friendly room type, which they said still had twin beds and was much larger, for an additional $150/night, totaling $453 for three nights. We decided to go for it, since we'd already come all this way, but we were shocked when we saw the room – it was clearly a king-size bed! Does a sofa count as a bed? After checking out, I realized I'd left my electric toothbrush on the bathroom counter. I contacted the hotel for three to five days, but they kept saying they hadn't found it. Where could it have gone? The hotel's view and cleanliness were good. Anything requested from the front desk was delivered promptly. However, if rooms are available, why does the hotel charge extra for guests who want to change floors when the platform advertises all floors at the same price? And why was the room type different from what the front desk described? It was not twin beds! The front desk training needs to be improved. If higher floors command a higher price, then the platform should not advertise different floors at the same price! This is deceiving customers.

Had a great experience, and the food was excellent. The kids absolutely loved the pool and snorkeling. The service was also top-notch. I'll definitely choose a big brand hotel again next time. It was a very pleasant vacation.

We are 4 nights booking. We think this apartment should provide some Facial Tissues boxes when we check in. They DID NOT mention they are SELF CATERING apartment in trip.com. Look like same as others apartments and hotels. When we ASKING FOR Facial Tissues boxes to provide, the reception told me go to convenient shop or Cole’s. we are extremely tired from long distance flights from 11am to next day 7:30am. We’re feeling walking distance 10mins x2 return , total wasted 20-25 mins for us. The receptionist brought a facial towel to us and suggest us go to buy yr own tissue; otherwise suggest us use the toilet paper instead of it——-How awful? I strongly recommend: 1. They must write down what will be provided and clearing services how frequently. 2. Only well come pack, it should including facial tissue boxes. Otherwise, provide selling items. 3. To limit office hours, should provide the machine for selling essential things, such as toiletry, tissues, toothpaste, teeth brush, comb, slippers, cotton tips. Soap etc. Looking forward improving! If they not trying to saving $1, it would be better service. For environment, facilities, swimming pool, car parking all is very good.

Exceeded my expectations! The hotel front desk arranged a sea-view room on the third floor. It's a short walk to the beach, and super close to the tram station – literally a 2-minute walk to the hotel. Getting to the airport was easy: tram first, then a bus, and it only cost 0.5 AUD (in Queensland, transfers within an hour are just 0.5 AUD). The room was sunny, clean, and bright. It even had a washing machine and dryer, plus a fully equipped kitchen with cooking utensils and tableware. There's a swimming pool on the first floor with amenities like bubble bath, and a viewing platform on the 41st floor overlooking the Gold Coast. Just a heads-up: you need to take out your own trash (the garbage room is on the same floor). Also, remember to bring your own slippers as toothbrushes and shower caps are not provided.

It's difficult to review the Mantra Sun City. It's a story of highs and lows. The property is well designed, and well equipped with excellent pools and fun things to do onsite. Then - on the other hand - the coffee shop and bar is barely open which I suspect might be fuelling a downward sprial of lower patronage ＞ fewer hours ＞ lower patronage. We were very surprised to be asked on arrival to pay an additional $20 per day for parking. Several other recent reviews also state surprise at the unexpected parking charge - so beware! I believe Mantra needs to sort this out with the platform who took my accommodation on their behalf. Our one bedroom seaveiw apartment is similarly difficult to review. It was spacious, fabulous ocean views, well designed, comfy bed, quality body wash and moisturiser. So most of the important stuff done very nicely and absolutely enjoyable. But there were a number of easily avoidable shortfalls that made it umfortable like there being only 4 of everything crockery and cutlery, only 1 champagne flute, and not enough to keep things clean in a self-catering apartment. None of the shortfalls were enough to not recommend Mantra Sun City as a place to stay. Just come a little bit prepared.

Had everything you need for a comfy stay, will be back! Would have love to stay longer

Great stay! Perfect for kids and adults alike with the choice of both the pool and ocean. Just wish I had booked the sea view. I couldn’t fault the service especially when addressing an issue with our parking.

Its best feature is its location, steps from the beach. However, it's a hotel that has been downgraded; some rooms and hallways are in dire need of maintenance. I didn't realise the pool area no longer belonged to the hotel, which was a disappointment. I feel the price is high compared to other places with more amenities and more modern facilities. Breakfast was average as well.

Surfers Beach Holiday Apartments was a great place to stay for our family. The management was helpful. Rooms were of a good size. The location is quiet. It is a easy walk to catch the G:tram. This makes getting to Surfers Paradise or other locations easy. Riding the G is also much cheaper and easier than trying to find parking for the car. While we were there, there were few people using the pool. Our grandkids had a great time... and mostly had the pool to themselves. I didn't realize there wasn't an elevator.(My fault for not checking.) Being on the third floor normally wouldn't have been an issue. Because of health issues for one of our family members, it would have been easier if we had been on a lower floor. If I had contacted the management when booking they said they would have tried to give us a lower floor. It's a great place and I highly recommend it.

Unfortunately we did not have a great stay. We booked 3 apartments for a family vacation and all 3 had issues. All 3 apartments had faulty air cons. 1 air con didn’t work at all and also a toilet in that apartment didn’t work either. Also when we arrived, we found one of our carparks had a car parked in it and that 2 other guests were allocated the same Carpark as us. We all contacted the letting company and all guests were told to seek help from the apartment reception who then told us all to contact the letting company as they don’t deal with the private apartments and their carparks. So it was back and forth for hours, we even visited the office twice until the car was finally removed. In terms of the no aircon/ broken toilet room, we were told there was nothing the letting company could do about it as they only have 1 staff member on so we’d have to wait for the next day and that some of our cost would be refunded (We are still waiting). The next day, in the morning the staff member visited and said the aircon is broken and they’ll have to find another room so will get back to us. It was close to the letting company’s closing time and we hadn’t heard back so we followed up only to be told there’s no more rooms available and our family would have to make do with the fans. Our family members in the no aircon room got sick from the heat/ stuffiness even with the doors and windows open. The amenities - lagoon, gym and pool are awesome So it was really unfortunate we did not enjoy our stay due to the lack of upkeep of the apartments and the service.