Lea Marston Hotel

Location and Scenery: The hotel is conveniently located next to a golf course, providing nice scenery and a peaceful environment, which is particularly appreciated by guests looking for a relaxing getaway.(based on 1 review)

Short version is a terrible hotel that has no interest at all in customer experience. For conferences and golf its passable… But its not a nice short break and they absolutely have no interest in Christmas as an event or being a ‘venue’.  The food is awful, drinks (when you can get them) horrifically overpriced. £5 for a pump lemonade and I only had that because suddenly I had to drive to find decent food.  3 night stay over Xmas with my father who's just lost his partner and is also recovering from throat cancer. I called before booking to check some things- this had to be the perfect Christmas! They said bar restaurant and lounge open, yes they serve Guinness (its all he can drink that doesn't burn him). Christmas Eve is his Birthday and we never know if its his last one with us so this was supposed to be a treat. Booked it, with Christmas dinner near on £1000. But.  Used/unwashed bedding when we arrived, hardly and Christmas decorations, no Cheistmas music (its Dec 23rd) bar open when they fancied it- which wasn't much. Cold rooms, very few staff. We ended up sitting in the only communal area which was a cold lean-to conservatory that linked two corridors to see in his Birthday… with no drinks.  Dec 24th. Terrible Christmas dinner that cost £110 a person. Cold and bare dining room, food that was not dissimilar to a microwave meal. Watched the room push food around their plates and a couple of complaints that I could hear… a lot of plates taken back in with most of the food still on them. It resembled what id expect if I asked my 15 year old to make Christmas dinner.  The room closed at 3pm so we headed to the bar. CLOSED! What? Until 5. So we waited 2 hours with nothing but a TV showing a fireplace burning. Nothing at 5. Guests fluttered in, waited, left. The receptionist would run in, say ‘5 min! Then not return.  To top it off when we complained to the Manager about not having access to drinks Christmas Day between 3pm and 7pm (even then waited an hour for wine before asking to speak to him because nothing came) he just smirked, refused to serve us a Guinness because that oarticular bar was closed, Dad found a cocktail that he thought he could manage, he refused that too, I explained the cancer and no reaction, not bothered one bit…. and so when an F word finally popped out of my husbands mouth he threatened to evict us from the hotel! Then went back to flirting with the receptionist which seemed to be the only time he was happy to be there!  It was just a disaster. It was like spending 3 days in a closed airport lounge. Worst Christmas EVER!  Christmas 2022 I evacuated animals and Children from Ukraine's front line, I lost two friends and blew both ear drums… and this was STILL the worst Christmas ever. I pray my Pops makes it to next year because if that was his last I will never forgive that place.  (The other staff were very sweet but they had to ‘ask the manager’ and his favourite word is ‘no’).

A 4-star hotel that's only worth 2 stars or below. I wanted to write this honest feedback not hoping the hotel will improve, as we won't visit again, but as a reference for those looking for a hotel in the Birmingham area. It's quite rare that I give such a low rating in my feedback. We originally booked for 1 night but decided to stay 2 nights to extend our trip in Birmingham. We tried to update our booking on trip.com; however, we could only make another booking (same hotel, same type of room, under the same customer name). We emailed the hotel to reconfirm our booking and ask if we could stay in the same room. After some back-and-forth, they said it wouldn't be a problem. When we arrived for check-in, the staff failed to recognize our upfront request even though I told them we were staying for 2 nights. The staff didn't listen at all nor pay any attention. We noticed the hotel card had our departure date as the next day, so I went to reception to verify that we didn't need to move rooms but could stay in the same room for both nights. Overall, the reception staff was neither energetic nor proactive. They didn't share any information with us (swimming pool, breakfast area, etc.) – we had to ask for these details. It felt like a self-service hotel, though the staff in the breakfast area was welcoming, which is indeed standard. We enjoyed the swimming pool, sauna, and steam room. These facilities and the changing room were fine; however, the staff at the club was not helpful at all. Again, I had to ask for a towel in order to get one. The room was dated as shown in my photos, required renovation. Insulation was poor too we could hear noises along the corridor. We didn’t have a good sleep for the first night however fine for the second night. A positive note: Plenty of parking space.