The Ritz-Carlton, Suzhou

The Ritz-Carlton, as always, delivers top-notch luxury. The hotel's location is fantastic, right next to MixC World and a metro station. The service is excellent, and the breakfast is superb, especially the coffee and pastries! Pearl provided very thoughtful service. It's definitely my go-to choice for my next visit to Suzhou.

This time, I stayed at the newly opened Ritz-Carlton in Suzhou's Old Town. It's super convenient for getting to all the attractions, with Xiyuan Temple and Lingering Garden both nearby. Right next door is the new MixC World, offering plenty of dining and shopping options. The room wasn't huge, but the facilities were quite new. The breakfast selection wasn't extensive, but it was perfectly adequate, and the staff were all very friendly, especially Cassie, who thoughtfully arranged things even before check-in. The only downside was the soundproofing in the room; I was woken up by outside construction in the morning. However, this is a minor flaw, and I'd definitely consider staying here again.

The Ritz-Carlton brand has always been a favorite of mine. This time, I stayed at The Ritz-Carlton Suzhou, and the adjacent MixC World was great for shopping. The executive lounge offered a fantastic experience with five meal services, and they even had cocktails in the evening. William and Maria, the ladies and gentlemen of the hotel, provided excellent service. I'll definitely be back if I have the chance!

The hotel facilities are comprehensive and comfortable. From before check-in to the front desk, restaurant, and rooms, the staff members I encountered – Pearl, Eden, James, and Dolores – were all professional and enthusiastic. I primarily chose this hotel for its location. My child had just finished learning about 'A Night Mooring by Maple Bridge' and wanted to see Hanshan Temple, which is very close to the hotel and easily accessible by boat or taxi. Downstairs is MixC World, with a large variety of excellent restaurants. Shantang Street and Lingering Garden are also within walking distance.

I've been to Suzhou many times, mostly staying in hotels in the Industrial Park. This is my first time staying in a hotel in Gusu District. Compared to the Shanghai Ritz-Carlton, the lobby feels like a miniature version. This time, I booked an executive room with 5 meals included, and the price was really great. Maria at the executive lounge provided incredibly attentive and thoughtful service. Thumbs up! 👍

The room facilities are complete and comfortable, though not luxurious. The service at the first-floor restaurant was decent, but the food was very mediocre. For example, the dorayaki only came with jam, no cream... And I particularly need to point out the steamed yam – the quality was ridiculously bad, and they served it two days in a row! 😩😩😩 The service awareness in the first-floor restaurant was generally low; many staff seemed to be new, eager to serve but a bit nervous. The executive lounge, however, offered much more professional service, which was largely satisfactory. When we were heading out, my child went to the front desk to ask for a band-aid and was surprisingly told they didn't have any. This was quite unexpected, and no one proactively tried to resolve the band-aid issue. Was it because a child asked? It seems this new hotel still needs to iron out a lot of things. I hope to see improvements on my next visit.