No.88 Donghuan Road, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
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Guest Reviews of Hampton by Hilton Suzhou Jinji Lake
9.4/10
Outstanding
11843 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(11843)
Positive reviews(11652)
Reviews with photos/video(1087)
Delicious breakfast(2219)
Friendly front desk staff(1045)
Easy to get around(981)
Perfect for business trips(316)
Close to metro(268)
Delicious buffet(80)
Has facilities for children(62)
Awesome gym(58)
Negative reviews(191)
Guest User
Cozy Double Room
Stayed in Jun 2025
Business traveler
1 review
8.0/10
Very Good
Posted on Sep 13, 2025
Jinji lake you have to book a taxi. Their team was helpful and the breakfast spread was decent enough for non-vegetarians but limited to vegetarians.
Response from Property: Thank you very much for your comment. Um... Why not five stars? It must be that Xiaopeng hasn't done well enough... Dear friends, we will surely keep up the good work to improve the quality of our service even further. We sincerely invite you to stay again. There are more surprises waiting for you to experience!
Jarred1
Guestroom (Double Bed)
Stayed in Aug 2024
Couple
1 review
9.0/10
Great
Posted on Oct 8, 2024
The breakfast needs an upgrade ,more western options would be a great start
Response from Property: ❤Dear friend, I failed to take good care of you. It was my fault. I feel ashamed and sincerely apologize to you! Your feedback is our most valuable asset. I will do my best to improve it immediately. At present, we have notified the housekeeping department to strengthen the treatment of room odors, and also informed the catering manager about the hair problem. We have punished and rectified the relevant departments and employees. I also implore you to give me another chance to make up for it. I hope to create more beautiful things for you!
Antares AM
Superior Parent-child Room
Stayed in Feb 2024
Traveling with friends
50 review
9.5/10
Amazing
Posted on Mar 20, 2024
We had a beautiful experience in our short stay in Suzhou. We stayed in Hampton coz it’s near to many attractions in the city.The breakfast was also satisfying. The room is clean and the staffs are attentive. It would have been better if there was a bidet in the bathroom.
Response from Property: Dear, thank you for your comments and put forward your opinion, due to some deficiencies missing parts let you stay in some deficiencies, really very sorry! Your suggestion is the only way to keep us moving forward. We constantly remind ourselves: the service is endless! I'm sure you'll have a new and better experience the next time you check in! Have a nice life!
Guest User
Superior Parent-child Room
Stayed in May 2024
Family
1 review
10/10
Outstanding
Posted on Jun 12, 2024
We had a wonderful experience here. The staff are very friendly and go above and beyond. When we did our laundry, one of the staff members insisted on helping us fold the laundry. There are some staff members who speak English. The hotel provides unlimited free water bottles. Breakfast was delicious and had both Chinese and American dishes.
Response from Property: ❤Thank you for your 5-point praise, your company and support. I hope you can treat Huanpeng as your second home away from home in the future. All your praise is the driving force for Xiaopeng to move forward. We will unswervingly let more friends know about us with more attentive and caring services. Xiaopeng is very much looking forward to your visit and experience again!
Guest User
Cozy Double Room
Stayed in Apr 2024
Solo traveler
15 review
8.0/10
Very Good
Posted on May 17, 2024
spacious nice rooms, solid chinese style breakfast but quite unattractive location, altjough not too far ( nor too close) to.SIP or historical.downtown.
Response from Property: Thank you very much for your feedback, um Why isn't it 5 stars? It must be that Xiaopeng's work is not good enough, Little friends, we will make every effort to improve the service quality even higher. We sincerely invite you to stay again, and there are more surprises waiting for you to experience!
Guest User
Cozy Double Room
Stayed in Apr 2024
Traveling with friends
66 review
9.0/10
Great
Posted on Jul 16, 2024
Friendly and helpful stuff, breakfast was conveniently located beside the hotel
Response from Property: ❤感謝您選擇蘇州金雞湖希爾頓歡朋酒店與歡小朋相遇,真的很開心激動!酒店提供舒適的房間,為您提供豐富美味的健康熱早餐,還有免費的停車場,對於給您帶來的小遺憾,歡小朋感到深深的自責,不過同時期待您的下次光臨,歡小朋一定給您帶來更加美好的入住體驗-----努力工作的歡小朋
M373800****
Superior Queen Room
Stayed in Aug 2025
Business traveler
1 review
10/10
Outstanding
Posted on Sep 26, 2025
very good
Response from Property: 感謝你選擇蘇州金雞湖希爾頓歡朋酒店與歡小朋相遇,即使在忙碌的旅途中也能享受朋友歡聚的動人時光。酒店周邊旅遊景點繁多,交通便利,環境優雅,追求國際化品味與風格,以“微笑服務”為理念,以“賓至如歸”的奢華舒適體驗為目標,温馨舒適的客房,為您的旅行增添色彩!!!————期待再次相遇的歡小朋
Guest User
Cozy Double Room
Stayed in Nov 2023
Solo traveler
18 review
9.5/10
Amazing
Posted on Jan 6, 2024
The hotel staff were very friendly, and some could speak English. My hotel room was super clean, including the carpets, linen, and bathroom. In the morning, breakfast was buffet, and there were many choices. Five hours after checking out of the hotel, I realized that I had left my cap in the hotel so I called the hotel front desk and they made sure that the cap was delivered to my apartment. The hotel is located near Jinji lake and Suzhou centre plaza mall, but there are a lot of construction projects going on around the hotel.
Response from Property: Thank you very much for your recognition of the hotel's service! We are very pleased to provide you with a pleasant stay. We are always committed to providing you with the highest quality service and the most comfortable accommodation. Your praise of the hotel is our greatest encouragement.We hope you to visit our hotel in the future! -- Looking forward to your Little Hampton
Guest User
Superior Parent-child Room
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 8, 2024
Receptionist very helpful with our needs and lack of languages 😆
Response from Property: Thank you for choosing Hilton Suzhou Jinji Lake Huanpeng Hotel to meet HuanXiaopeng. I am really happy and excited ~ ~ ~ The hotel room is very new and clean, providing guests with rich and delicious healthy hot breakfast and free parking lot ~ ~ ~ I look forward to your stay again! ————— Happy little friends who work hard.
Glanlin
Guestroom (Double Bed)
Stayed in Dec 2024
Business traveler
39 review
10/10
Outstanding
Posted on Jan 24, 2025
It is very good.
Response from Property: ❤感謝您的5分好評,感恩您的陪伴與支持,希望您以後可以將歡朋當做您出門在外的第二個家,您所有的讚譽都是小朋前進的動力,我們也將堅定不移地以更加用心貼心的服務,讓更多的朋友知道我們,小朋非常期待您的再次光臨和體驗哦!
Guest User
Cozy Double Room
Stayed in Apr 2024
Business traveler
2 review
8.0/10
Very Good
Posted on May 10, 2024
the overall score is above the average.
Response from Property: Little Huan thank you very much for your good comments. Little Huan is so happy to see that you have such a positive attitude towards our service. I am very glad that you can feel our warm service in Little Huan's home, huan children are looking forward to your arrival every day Oh, I hope our efforts to make you more love and trust us, looking forward to meeting you again! Happy Kids
Guest User
Superior Parent-child Room
Stayed in May 2024
Couple
1 review
9.0/10
Great
Posted on Jun 9, 2024
Excellent. Exceeds my expectation
Response from Property: Thank you for staying. I'm sorry that I didn't get your five-point praise. Every guest comes to Huanpeng, and the friends will provide meticulous service, such as a breeze, such as warm sunshine, such as continuous running water. During the Spring Festival, the temperature in Suzhou rose, and the hotel is central air-conditioned, so it can only provide unified heating. I'm really sorry that it didn't make you 100% satisfied. Thank you for your suggestion. We will try our best to improve it and look forward to your next visit.
Guest User
Cozy Double Room
Stayed in Oct 2022
Business traveler
5 review
10/10
Outstanding
Posted on Nov 18, 2022
I really liked to stay at Hampton by Hilton hotel in Suzhou. The facilities, equipment and environment in particular are excellent. The breakfast is included, big choice of food. The stuff is very friendly and helpful. There are a lot of Chinese guests at the hotel. But as a foreigner, I would like to add that it is easy to stay here for foreign guests as well, because the stuff of the hotel try to help with all the issues and it becomes really comfortable to live at the hotel. I would like to thank in particular the administrative person, Melody, for her kind help to me as a guest of the hotel with administrative registration.
Also, the room is very clean, the view from the window very beautiful, can see the river and the center of Suzhou, the hotel room is beautiful and comfortable, also here is a comfortable table and chair for working on computer if needed. I enjoyed my stay at this hotel and highly recommend it to other guests.
Response from Property: ❤ Our friends are very moved to see your appreciation of Hilton's friends. Each of our employees represents Huanpeng's service philosophy: so everything we do, we hope you can be satisfied. Tired when I want to stop and rest my feet, the first thing that comes to my mind is Huan Xiao Peng, can provide you with quality service is our honor, look forward to meeting with you again -- look forward to your Huan Xiao Peng
Guest User
Superior Queen Room
Stayed in Jan 2023
Family
3 review
9.5/10
Amazing
Posted on Mar 19, 2023
Move location but a little bit loud, besides a busy road.
Hotel really clean, nice and friendly staffs.
Better than I have expected. Close to metro's station.
Response from Property: Thank you for staying at Hampton by Hilton Suzhou Suzhou Jinji Lake, your satisfaction is our goal, exceeding your expectations is our ultimate goal, very sad, Huan Xiaopeng did not get your full score, but Huan Xiaopeng will always move forward, do not forget the original intention, welcome you to come again!
JSILRV
Cozy Double Room
Stayed in Mar 2023
Business traveler
67 review
7.5/10
Posted on Jun 28, 2023
Very old hotel, not very clean
Location is good
Rest not much to write
Response from Property: ❤ Thank you for staying at Hampton by Hilton Suzhou Suzhou Jinji Lake, your satisfaction is our goal, exceeding your expectations is our ultimate goal, very sad, Huan Xiaopeng did not get your full score, but Huan Xiaopeng will always move forward, do not forget the original intention, welcome you to come again! -----May you be happy little friend