ATOUR Hotel, Yuexi subway station, Suzhou University City Reviews
ATOUR Hotel, Yuexi subway station, Suzhou University City
No.186 Su Street, Wuzhong District, Suzhou, Jiangsu, ChinaView Hotel Details
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ATOUR Hotel, Yuexi subway station, Suzhou University City Guest Reviews
4.8/5
Excellent
2203 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(2203)
Positive reviews(2184)
Reviews with photos/video(167)
Delicious breakfast(228)
Friendly front desk staff(178)
Quiet & comfortable(159)
Convenient parking(109)
Close to metro(65)
Perfect for business trips(42)
Great lift(16)
Excellent afternoon tea(9)
Negative reviews(19)
Guest User
Superior Double Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 27, 2024
My girlfriend and I stayed here for one night. The facilities were fantastic, and the room was perfect—incredibly comfortable, beautifully designed, and equipped with high-quality amenities. The shower was amazing, and the bed was very comfortable. We especially appreciated the complimentary laundry, tea, and coffee.
The staff were exceptionally friendly, warm, patient, and helpful. For such a reasonable price, this hotel truly exceeded our expectations. We look forward to staying here again on our next visit to Suzhou.
Response from Property: Dear Duoyou, hello: Atour has always been committed to creating "neighborhood-style service" so that every guest who comes to the store feels warm. During their stay, every partner will treat you with the sweetest smile and the best hospitality. Kind words are provided to all guests, including linens, towels and other items in the guest rooms, which are strictly replaced once per guest and will never be reused. We will be responsible for all guests and guarantee the rights of all guests. Please rest assured! Thank you for choosing to stay at our hotel and wish you a happy life!
Zakithi
Superior 2-bed Room
Stayed in Sep 2023
Solo travellers
2 review
4.0/5
Very Good
Posted on Sep 15, 2023
Beautiful hotel, amazing ladies at reception. Everyone was helpful especially because I don’t speak Chinese. I had a great experience. I wish they offered more western meals.
Response from Property: 親愛的客官,朵兒很遺憾沒有得到您的5星點評,對於您入住有不好的體驗,朵兒深感抱歉,/(ㄒoㄒ)/~~,入住期間您有任何問題可房間電話撥"0"聯繫朵兒 24小時為您服務,同時房間也有配備一健吐槽可以跟朵兒分享您的入住體驗,後期朵兒也會努力改進。朵兒希望您出行在外的日子裏健康快樂每一天,期待您的再次光臨。
Pannikar
Family Friendly Room (2 beds)
Stayed in Sep 2023
Family
4 review
5.0/5
Outstanding
Posted on Sep 12, 2023
Such a peaceful and cute hotel! Its a little far from the CBD but overall was amazing! The accommodation is great, very clean and the services was super! The staff was really nice and helpful. I highly recommend this hotel!
Response from Property: 看到您這樣誇獎朵朵,朵小二開心的不得了,在亞朵總有不期而遇的温暖!看您住的這麼開心想必咱們前台夥伴的服務一定讓您感受到了家的感覺了~~~咱們亞朵的始於酒店但不止於酒店,希望您下一次還能來咱亞朵酒店,朵小二這邊祝您生活愉快~工作順利^^,期待與您再次相遇~
Jack Heah
Superior Double Room
Stayed in Nov 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Very Clean room and good service
Response from Property: 感謝親的5分哦!亞朵,倡導自然、健康的生活方式。我們有清新、舒適的環境;雅緻、開放的空間;真誠、有愛的服務。在亞朵休憩、充電,您能得到身心的放鬆和愉悦的體驗,讓您可以完全拋開工作中的疲憊,所以是,旅遊出差的必選,期待我們的再次邂逅ლ(°◕‵ƹ′◕ლ)
Guest User
Elegant Double Room
Stayed in Jun 2023
Business travellers
7 review
5.0/5
Outstanding
Posted on Jun 7, 2023
Very friendly and helpful staff,clean room
Response from Property: In a perfect journey, there is always unexpected warmth and touch. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is our biggest driving force for progress. No matter how much we do, it is worth it. We believe that guests are family members, so that every trip you take will make you feel like you are home. The care, thoughtfulness, care and warmth of your family members are all The most sincere gift from each Duo'er to you, hope to meet you again
Lilyfu
Elegant Double Room
Stayed in Feb 2022
Couples
46 review
5.0/5
Outstanding
Posted on Feb 5, 2022
The room was super clean , checked in process went so fast and smooth , had enough healthy options for breakfast .
Really enjoyed our stay .Thankyou!
Response from Property: Thank you very much for your comments. I look forward to your next check-in and wish you a happy life.
Guest User
Superior 2-bed Room
Stayed in Aug 2022
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 19, 2022
新一weishengfeichanghao
Response from Property: 親愛的朋友您好,看到您給朵兒的滿分好評朵兒感到很開心,最好的旅途就是在亞朵,期待您下次到來能體驗到更多的驚喜,不見不散
Guest User
Superior Double Room
Stayed in Nov 2024
Business travellers
22 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The front desk was very welcoming when checking in, and there was porridge to drink in the evening. It was a great experience. Clean. Especially clean. For someone like me who has mysophobia, I am super satisfied.
Original TextTranslated by Google
Response from Property: Dear friends of Atour, hello: Atour has been committed to creating "neighborhood-style service" to make every guest feel warm. During the stay, every partner provides services to all guests with the sweetest smile and the most cordial words. The linens and towels in the guest rooms are strictly changed for each guest and will never be reused. We will definitely be responsible for all guests and guarantee the rights of all guests. Please rest assured! Thank you for choosing to stay in our hotel and wish you a happy life!
Guest User
Guestroom (2 beds)
Stayed in Nov 2024
Travel with friends
1 review
4.6/5
Great
Posted on Nov 18, 2024
The hotel's service is very considerate. Taking into account the needs of the horse runners, it has carefully prepared a set of competition materials. Each item is practical and makes people feel the hotel's attentiveness and care.
The staff at the front desk were enthusiastic and highly professional. The check-in process was orderly, efficient and convenient, leaving an excellent first impression.
The hotel's location is unique and its superiority is significant. The surrounding transportation network is developed. It is close to the subway station and is only a walk away. It is extremely convenient whether going to the stadium or exploring the city.
Original TextTranslated by Google
Response from Property: Dear guest, Duoer regrets not receiving your 5-star review. Duoer is deeply sorry for your bad experience. /(ㄒoㄒ)/~~ If you have any questions during your stay, you can dial "0" in the room to contact Duoer. Duoer will serve you 24 hours a day. At the same time, the room is also equipped with a one-click complaint function to share your stay experience with Duoer. Duoer will also work hard to improve it in the future. Duoer hopes that you will be healthy and happy every day when you are away from home, and looks forward to seeing you again.
Ningqijieyao
Superior Double Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 11, 2024
The room is very soundproof and I slept very well. The bedding of Atour is really soft and I like it very much! I didn't have breakfast because I slept so soundly that I didn't wake up until 11 o'clock. The location is also pretty good, very cost-effective, and it's convenient to take a taxi to go anywhere. I took a taxi to Jinji Lake, which was a beautiful end to my trip to Suzhou!
Original TextTranslated by Google
Response from Property: Dear friends of Atour, hello: Atour has been committed to creating "neighborhood-style service" to make every guest feel warm. During the stay, every partner provides services to all guests with the sweetest smile and the most cordial words. The linens and towels in the guest rooms are strictly changed for each guest and will never be reused. We will definitely be responsible for all guests and guarantee the rights of all guests. Please rest assured! Thank you for choosing to stay in our hotel and wish you a happy life!
Qiangweizi
Superior 2-bed Room
Stayed in Nov 2024
Travel with friends
43 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Facilities: Very good accommodation. Clean
Hygiene: The room was clean. The bedding was very comfortable. I don't like soft beds 😍. The beds here are very good.
Environment: I took a taxi to Wangshan. It's nice to take pictures there.
Service: The front desk was very welcoming.
Original TextTranslated by Google
Response from Property: In a perfect journey, there is always unexpected warmth and touching moments. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is the biggest motivation for us to move forward, and it is worth it to do more. Duoer believes that guests are family members, and make every trip feel like home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to you. I hope to see you again.
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 26, 2024
It is indeed a wise choice to stay at Atour. Not only is the environment elegant, the bedding is comfortable, but the service is also considerate.
Original TextTranslated by Google
6/7
Response from Property: In the depth of time, I met someone with similar vision. How happy it is to receive the praise of the young master. In Atour, there is always unexpected warmth! Your recognition is the driving force of Atour's goal. Atour believes in neighborhood service and treats guests as family. Let every trip of yours feel like home. Thoughtfulness, care, and warmth are the most sincere gifts for Atour. Atour looks forward to meeting you again~
Gudemaone
Superior Double Room
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The location is easy to find. Take the subway and get off at Yuexi Station. It's only a few hundred meters away. The service and attitude of the staff are very good. They will also take the initiative to serve tea in the lobby. Because I came early, I reserved a room after storing my luggage. I am very satisfied with the room I reserved. It is large, clean and tidy without any odor, spacious and comfortable. I stayed for two nights and the overall feeling was very good. Before leaving, they also gave me a small sachet, which is pretty good. Thank you. I recommend everyone to book this hotel
Original TextTranslated by Google
Response from Property: In a perfect journey, there is always unexpected warmth and touching moments. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is the biggest motivation for us to move forward, and it is worth it to do more. Duoer believes that guests are family members, and make every trip feel like home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to you. I hope to see you again.
Kuangfuchunmu
Superior 2-bed Room
Stayed in Sep 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Sep 3, 2024
The room is big and clean, the front desk staff is very friendly, the surrounding is very quiet, basically a residential area, no noise at night, all in all very good, highly recommended!
Original TextTranslated by Google
Response from Property: Dear friends, thank you for your comments on the hotel. I feel very honored to receive your recognition! There are thousands of books for you to choose from in Zhuju on the first floor of the hotel. You can return them at any Atour Hotel in the country, commonly known as the "24-hour mobile library". There are also 24-hour self-service laundry (laundry room) and sweating (gym) on the 5th floor. The breakfast restaurant on the 1st floor uses a combination of Chinese and Western food. The open counter is equipped with Suzhou local specialties, so you can taste Suzhou's Su-style noodles without leaving home. We sincerely create hotel quality and strive to bring you a "natural, quiet, warm and simple" healthy lifestyle. I wish you a happy life and look forward to your next stay. Love you!
Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
52 review
5.0/5
Outstanding
Posted on Jul 24, 2024
The front desk lady and brother are gentle and polite, responsive, and always have answers! Rich breakfast, plenty of time! Parking is available! Quiet and convenient nearby! Atour is the best choice for every trip
Original TextTranslated by Google
Response from Property: Dear friends, thank you for your comments on the hotel. I feel very honored to receive your recognition! There are thousands of books for you to choose from in Zhuju on the first floor of the hotel. You can return them at any Atour Hotel in the country, commonly known as the "24-hour mobile library". There are also 24-hour self-service laundry (laundry room) and sweating (gym) on the 5th floor. The breakfast restaurant on the 1st floor uses a combination of Chinese and Western food. The open counter is equipped with Suzhou local specialties, so you can taste Suzhou's Su-style noodles without leaving home. We sincerely create hotel quality and strive to bring you a "natural, quiet, warm and simple" healthy lifestyle. I wish you a happy life and look forward to your next stay. Love you!