Anonymous User
December 14, 2025
## Task
Your main task is to accurately and idiomatically translate a user review into the target language.
## Translation Requirements
1. **Target Language**: Determined by the ISO 3166-1 alpha-2 code: `en`.
2. **Idiomatic Expression**: Use vocabulary and sentence structures that target language users would naturally employ when reviewing hotels, attractions, or services, avoiding stiff or unnatural literal translations. The translation should read as if written by a native speaker.
3. **Domain-Specific Terminology**: Accurately translate common travel and accommodation terms, such as "check-in/check-out," "value for money," "front desk," etc.
4. **Conciseness**: Ensure the translation is fluent and easy to read without losing the original meaning.
## Review to be Translated
**I. Service Issues:**
1. On December 9th, at 8:50 PM, the young man at the front desk answered the phone. I told him I wanted a room facing the sun (south-facing), but he simply said it couldn't be confirmed at that moment. Here's a summary of the issues: Firstly, if it couldn't be confirmed then, it could have been confirmed on the check-in day. The hotel could have called the customer early in the morning to inquire and provide feedback, letting the customer know the actual situation. Of course, this is just a hope; I never received any such call or feedback from this hotel. Secondly, the front desk did not proactively inform me that there was a parking lot on the south-facing side. Thirdly, the front desk did not proactively inquire about my check-in time. These three points should be basic operations for a star-rated hotel, which indicates that the hotel's training for the front desk male staff is severely lacking. Both front desk male staff members who answered my calls on December 9th failed to address any of these three issues with me.
2. On December 13th, I simply asked for an unopened pack of tissues and a roll of toilet paper, and witnessed an unbelievable scene! I first received a small pack of tissues. When I asked the front desk when the remaining toilet paper would be delivered, a middle-aged woman in a black uniform, empty-handed, came to my room at 6:30 PM that evening and informed me with a disdainful and entitled attitude that toilet paper required an additional charge! She also said there was no sealed packaging, but in fact, there was. Issues: Firstly, the arrogant attitude of the woman in the black uniform from housekeeping. She wouldn't listen to the customer, looked at me as if I were a bumpkin, full of disdain. Secondly, the hotel staff arbitrarily charged for daily consumables, which was not stated on the Ctrip platform or by the hotel – that only existing, opened paper products could be used in the room and no additional packs could be requested. If you had stated that, I would not have booked this hotel. Your hotel needs to clearly state the services you provide, allowing customers the right to choose and judge before booking. Thirdly, please, hotel staff, understand that there are indeed customers in this world who prefer to use unopened paper products. Personal preferences should not be targets for hotel ridicule. Finally, the service attitude of the woman in the black uniform suggests that she has consistently acted this way before, making her so practiced. As a star-rated hotel, I believe such issues should not occur.
**II. Equipment Issues:**
1. The wardrobe sliding rail design is unreasonable. When I first checked in, the wardrobe came off its track. After contacting them, maintenance staff fixed it immediately; the handling was very prompt and effective.
2. The wooden wall in the room had white residue. After wiping it post-check-in, I found it could be wiped off. I suggest the hotel wipe it and apply some maintenance oil.
3. The bathroom sliding door cannot be closed. As soon as it's shut, it automatically opens again, sliding all the way.
4. The showerhead pipe is installed improperly. When placed, the showerhead automatically turns to the sides, spraying water onto the wall, making normal showering impossible. I had to hold the showerhead, which was very inconvenient.
**III. Pros:**
1. The room cleaning on December 12th was absolutely top-notch, excellent! My own soap was carefully placed upright, and only after the tabletop was wiped clean. My personal bath pouf was also thoughtfully dried. Not only were the hotel's own items tidied, but even my personal belongings were neatly organized and arranged, which was very thoughtful and made for a very comfortable stay.
2. The most commendable aspect is the front desk lady on December 11th at 2 PM, I believe her name was Jiang Lan. She handled the check-in process excellently and very meticulously, thoroughly explaining the hotel layout. She elevated the overall service standard of the hotel and is the best service representative of this hotel. The young lady in the blue uniform from housekeeping on the evening of December 12th was also very good and enthusiastically helped resolve a noise issue.
3. The hotel's hardware facilities are good; everything one needs is there, and the quality is decent.
**IV. Summary:**
Overall, I recommend this hotel with 4 stars. I gave it a full score because of Ms. Jiang at the front desk; she was truly excellent. I wish her a speedy promotion.
I only learned after checking in that this hotel is primarily for conferences, often hosting various events, and is not a resort-type hotel. It requires a deposit, which is only refunded 3-5 business days after check-out! Wow, hotels that require deposits are very rare now, and not refunding the room rate difference on the same day is quite unusual. The bellboy randomly appears and may not be around when needed. My luggage was very heavy, and when I asked the front desk to help put it in a taxi, he just placed the suitcase upright, not caring if it might tip over, and then immediately left without even closing the trunk! The service quality of the hotel staff varies greatly, depending entirely on their individual self-cultivation. If you're on a leisure trip, I don't recommend staying here; it's quite bothersome, and the配套 service is poor. The front desk phone also requires transferring calls, and on the afternoon of the 14th, the front desk phone was even broken; I tried 9 times and couldn't get through. I called via Ctrip, and even Ctrip's customer service couldn't reach the hotel's phone. Isn't that ridiculous?
Now, I want to talk about a housekeeping lady in black who left a deep impression on me – I hope the hotel management seriously looks into what kind of person they are promoting. The person in black in housekeeping must be your housekeeping supervisor! With a fluent local dialect, a haughty attitude, and a complete lack of service professionalism where her word is law. Does being promoted mean you can step on customers? As a team leader, you should set an example! If everyone in your department follows your lead, your hotel can just wait to go bankrupt or be acquired. State-owned enterprises should be able to promote and demote staff; hurry up and replace her!
Original TextTranslation provided by Google
