Somerset Stays in Suzhou

The services apartment is just next to the Emerald City Shopping which connected to the metro by the underpass to Line 3 - He Shan station. Metro Line 1 is also within the walking distance of 1km. Hotel had a good variety of Breakfast daily and coffee machine is just right at the Lobby. Apartment equipped with fully functional kitchen, microwave and a washing machine which had a dryer function.

The hotel has great facilities but front desk service is not the best we ever tried. They don't make big efforts to try to help, neither provide a solution. Asked for late check out, she offered a small tolerance but still they called in the room asking to leave at 12:00. I asked in the reception to play mini golf upstairs what the receptionist said no problem, perhaps when my daughter tried to use, mini golf team request her to buy a membership card! That's a hotel facility for guest! Not a club!! Then later they accepted her playing but only if she brings her golf clubs! unacceptable for a hotel!! The hotel room was lovely, clean and spacious, we enjoyed the room but not the staff, not sure if it's worth of trying again. Be more reasonable people, hotels are hospitality places, so be friendly!

The apartment was very spacious, very clean and tidy when checked in. Check in and check out process was smooth. The property is near a small shopping mall with a convenient store, pharmacy and a variety of eating outlets.