Anonymous User
February 16, 2024
Service: Two employees who didn't knock on the door came in and helped us. We were shocked. We had booked a double-story room, and the living room was on the second floor.
When we were in the living room, two employees opened the door and came up. One of them went straight to my room, and the other asked us if we wanted coffee service. We said no and they left. This makes us confused. So we called the front desk, who said that the hotel did not provide coffee service, and then asked to help us adjust the monitoring. We were very sure that the two employees came in before 3 o'clock, so we asked the front desk to check the time between 2 and 3 o'clock. monitor. Ten minutes later, the front desk called and said they checked the surveillance cameras from 2 to 4 o'clock and saw no one coming in. Let's just say let's check further. A few minutes later, he called and said that he saw two employees entering our room at 2:45, and said that the entire team would communicate tomorrow to find out what happened. I called the next day and told him a lot, which was probably just perfunctory and some nonsense.
The service in this hotel is really not good. The most intuitive feeling is that the front desk on duty in the morning feels like an intern and does not have the most basic service attitude. There are also some small expressions on her face, which is very uncomfortable. . We had called the front desk in the morning, and this intern answered the call. She hung up the phone before we could finish talking.
By the way, if you want to live here, remember to buy a door stopper, because the lock on the door is just a decoration. We tried it. After locking it, you can still open the door by swiping the card from the outer door. This means that as long as you have the card, it doesn’t matter. The door can be opened without locking it, but this lock is of no use at all.
Facilities: Very good, with washing machine, dryer, dishwasher, microwave, oven, gas stove, and refrigerator. Consumables such as paper towels and toiletries are provided in unlimited quantities. The only drawback is that the gas stove has too little power and cooks slowly. It takes 10 minutes to boil a pot of water.
Hygiene: Hotel employees will not help take out the trash, you need to take it out yourself. On the 7th day, the staff only helped us make the bed once.
Environment: No mosquitoes, very good
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