Firstly, check-in was a nightmare. The front desk staff were incredibly cold. They told me I had to wait while they checked the rooms. I didn't mind, so I waited. But after standing there for over ten minutes, another person came over and made me wait even longer while they *also* checked the rooms. We had booked two rooms, and they said they'd try to get them close together, but apparently, there were no adjoining rooms available, and they didn't offer any room upgrades either. Despite the long wait, they didn't show an ounce of apology. What's more, I booked this hotel on the plane, and I could clearly see that the room types and availability were the same before and after my booking. Yet, after I canceled, the price significantly increased by several hundred dollars. I can't understand why a hotel's pricing can be so deceptive. But I had to stay in Sydney for a few days, so I had no choice. The breakfast area was tiny, and the selection was very limited. It's completely impractical for families. Other hotels of the same caliber offer a much wider variety. This Fullerton Hotel is nowhere near as good as the one in Singapore. From its exterior to its interior facilities, staff training, and overall grandeur, it simply doesn't compare. The price is absolutely not worth it. Plus, there was noticeable water leakage in the room, and the showerhead was the worst I've ever encountered in all the hotels I've stayed in. The water pressure was extremely inconsistent, fluctuating between scalding hot and freezing cold. Even when I set it to the coldest, it would occasionally turn so hot it could completely scald me. I wanted to complain, but I just didn't want to waste any more time or emotional energy dealing with this hotel. I just wanted to check out quickly and book the Sheraton next door. Even if it's right next door, I refuse to stay here any longer. In short, it's terrible, not worth the money, and I will not be returning.
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