IHotel Uptown BGC

I had a fantastic stay at iHotel. The room was clean, comfortable, and surprisingly spacious for the price. The staff were welcoming and attentive, making check-in and check-out quick and easy. I especially appreciated the little touches like complimentary water and free Wi-Fi. The location was convenient, close to local attractions and public transport. For such an affordable rate, the value exceeded my expectations. I would definitely recommend this hotel to anyone looking for a budget-friendly but quality stay."

The room was acceptable but small. Previously booked a twin bed last time, and the place was bigger and more spacious.

Don’t be fooled by this hotel’s rating! This was by far the worst hotel experience I’ve ever had. Everything about it was disappointing—from the inconvenient and cramped location to the terrible customer service, especially from the front desk staff. They acted arrogantly, as if the hotel was some grand establishment, which it definitely isn’t. If you have a car, do not stay here. The road leading to the hotel is extremely narrow and congested—it’s almost an accident waiting to happen. Parking is a nightmare, and the area is hard to find. The hotel is tucked away in a sketchy-looking spot that makes you question whether it’s a hotel or a motel. Even basic requests like borrowing a hairdryer require you to go all the way to the front desk—there’s no room service or in-room assistance. The staff are unhelpful, unfriendly, and full of attitude. It’s a frustrating place to stay. There are far better options at the same price point with much better service and location. This hotel offers absolutely no value for money. I will never book here again. Even Trip.com’s customer service had a difficult time coordinating with their front desk. Avoid this place at all costs!

So far hotel is so clean and good. We just thought in every room there is a free bottled water. Nice experienced. Will recommend this because it’s just walking distance to uptown mall.

Staff were good however I told them that the shower the water doesn't drain it drains slow and also I haven't reported to them but the hot shower function is not working and I wish the hotel would provide two key card for two adults not waiting for the customers to request or make an excuse for it. And also I wish they would provide two chairs for 2 adults.

Good location and comfy bed pillows