Howard Plaza Hotel

Overall, room is clean, service is good, location is strategic with direct access to public transport. Service can be improved where they initially assigned a standard room size equipped with superior double bed to us who reserved a superior double room. Unfortunately we have to stay a night in the assigned room before shifting to the intended room. Photos below are the initially assigned room where it is different from the pictures shown on Trip.com for superior double room. Overall, it is still a good hotel.

Rooms were clean and spacious however gave 3 stars for amenities because the bed was so stiff and hard. Not comfortable for 5 star hotel listing.

Everything is good. Necessary items are available, such as tooth brush, slippers....etc. (as these days many hotels simply don't have them in the room unless you request via room service). One thing that I found a bit "disappointing" is: there is no power outlet around the night stands. That would be handy if I could continue to use my phone in bed and also get my phone charged.

Great service. Gym has adequate equipment for machine and free weight training, only missing a pull up and dip station. Location is great, nearby many great restaurants and shops. Staff and Concierge are exceptional and helpful in every way possible. In room coffee is limited to instant powder Nescafé packs if you’re a coffee person. Beds perfect, firm but not stiff.

Foods and service is good in Rainbow Coffee Shop.

The only good thing I can say about this hotel is its location is quite nice. Amenities are severely outdated. The entire hotel feels like a relic of the 1980s. It’s scheduled for a massive renovation and will probably be much better once they complete it. The front desk staff were extremely rude and unprofessional. I paid the deposit through trip.com then was required to pay again at the front desk upon checking in. When I went to check out they claimed that I had not paid anything at all. I even showed them the charges on my credit card and the trip.com transaction information. They only acquiesced when I threatened to call the police. I think this hotel is dealing with financial issues and is perhaps scamming unsuspecting guests.