CCHANG KUThe space for overall service improvement is not small, although the equipment is novel,
But there are a few things to improve, please refer to
1. Before the trip, I received a call to change the room type. One big bed, two small beds, and immediately responded no problem, but on the day of check-in, I felt very strange when I entered. Why is the room window small and dark? The response is to the counter at the moment. I actually said that I have confirmed that I have agreed to change it, but it is obviously not in line with the photo. Especially the price specially selected a higher room type, it should be the same price premise, change the room type of two small beds is normal logic, and later changed to a four-person room with large windows.
2. The check-in confirmation fee is said to be that the card has not been paid, but the card has been paid, but trip.com app shows that it has been paid. This seems to feel bad. If the counter card is brushed again at the time, it will not be repeated. This seems to be controlled. There are loopholes, it is easy to cause disputes after the event, and it is not careless.
3. The shower room in the bathroom in the room, only the glass isolation washbasin of 1/4, the wash basin plate is sprayed wet after the shower, there should be a glass sliding door, or a shower curtain separated, so that the floor outside will not be splashed when showering.
4. Because the event ended at noon, it was necessary to postpone the check-out. I also knew that 200/hour would be charged. I had to notify the counter that morning, but after I went back, I found that the original room card had been invalid and could not be used. There was obviously a gap in the information transmission of the internal personnel.
5. There is an additional 100/person for breakfast at check-in, but in fact, I went to eat, but found that no one asked the room number, whether you can also eat without paying the fee. If you add breakfast to the price, you may avoid misunderstanding, or you can actually pay for confirmation before you can eat.
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