Sheraton Taitung Hotel

The Huadong subsidy of 1,000 yuan cannot be used when booking a room from the platform. I happened to be upgraded to an executive suite due to equipment repairs, so I was very happy!

As a brand hotel, this one's service awareness is not as good as that of a homestay. When I was traveling around the island and passed Taitung, I specially noted my birthday in advance. When I checked in, the hotel front desk said that they didn't see it. I asked my colleague next door, but he shook his head. So I asked if I could prepare a cake for extra payment. The answer was that the chef might not have time, and there was no solution at the moment. After arriving in the room, I found that the air conditioner was broken. Someone was sent to repair it for a long time and said that we needed to change rooms. So I waited for another hour to arrange a new room. The hotel said that no one came because the do not disturb function was turned on, right? The previous telephone communication does not count? This problem-solving ability makes people helpless The view of the newly changed sea view room is as shown in the picture. Where is the sea view? The guest room said that it was right. I always come here to celebrate my birthday. I changed three rooms. I was still moving my luggage at nine o'clock in the evening. The hotel staff did not help at all during the whole process. They just opened the door with the room card. In addition, all room types are the same, there is no bathtub, and whether the air conditioner is normal depends on luck. The so-called sea view is very limited. The most disappointing thing is the hotel's service. Compared with Ctrip's customer service, the hotel's problem-solving ability is basically zero. When the objective facilities cannot be changed, I hope the hotel can provide better service and not affect the brand image.