Yumoto Choza

They have many beautiful private onsens, and the decor both inside and outside the establishment is very detailed and tasteful. The dinner and breakfast were probably the most surprising part of the stay and made it completely worth it. The service was spectacular!

Around 1 AM on the first day of the ***** New Year, there were rustling noises in the room. When I turned on the light, it was a mouse! It scurried around and disappeared. The bed was directly on the tatami mat, and I was terrified the mouse would climb up! My friend and I ran out of the room to find help, but this huge hotel didn't have a single staff member on night duty! We couldn't get through on the phone either! We were too scared to go back to the room and stayed in the lobby from 1 AM until 5 AM. The lobby was below freezing, and being scared by the mouse made us feel unwell! During this time, we contacted Ctrip customer service, but we couldn't reach them. However, the customer service representative immediately found a nearby hotel with available rooms and coordinated with the hotel to arrange a taxi to pick us up. They followed up until the taxi arrived at 5 AM, and I was able to check into the new hotel at 6 AM. To ensure our health and the rest of our trip, my friend and I had to leave and rest! We also left a note explaining the situation at the front desk. I'm writing this review on the third day of the ***** New Year. I have already filed a complaint demanding a refund for the original hotel expenses, the cost of the new hotel, and the transportation costs! However, Ctrip's solution was only to offer 200 RMB compensation plus 800 RMB for transportation, given to me as points. I just want to ask, who are they trying to fool with this solution? Furthermore, the quality of Ctrip's customer service is inconsistent! The first three customer service representatives were very professional and followed up effectively! Yesterday, I received another call from a new customer service representative, who sounded like she hadn't slept! Her speech was fragmented and disjointed, unable to clearly explain the facts and logic, rambling on and on without any regard for the situation! I refused to communicate with this representative and requested that my original professional customer service representative handle the situation, to avoid having this unprofessional representative negatively impact my current travel experience! I will definitely protect my rights! If the follow-up feedback is so bad that I have to resort to other channels to seek redress, I will update the progress on Xiaohongshu (a Chinese social media platform)! Finally, I want to say that although this is a hotel with a human touch, and my experience before the rat incident met my expectations, if they can't even guarantee the hygiene and safety of their guests, and don't address and resolve problems when they arise, then there's no point in going all this way to send money!

This was the best hotel we stayed at during our trip. If you're visiting Takayama, I highly recommend it. It's a century-old building with excellent service. Located near H041 station, hotel staff can also provide a shuttle to H045 station. The hotel has three private baths and a public bath. When we went, the private baths were practically empty, requiring no reservations or queues. There are a few more private baths across the street, but you only need to experience them once. Personally, I think the hotel's private baths are more convenient. Our room had a heater, which was very Japanese. We stayed two nights, and the breakfasts and dinners were different each night. I recommend staying at least two nights for a better experience – quiet and less crowded, it was excellent.

Since it's a hot spring inn, it's difficult to evaluate the location. It's certainly not easily accessible by public transport. However, the old building with its extensive use of wood gave it a calming atmosphere, which was nice. Regarding the food, my expectations were very high, so I can't deny feeling a bit disappointed considering the price. The cold beef shabu-shabu was delicious, and I thought that was impressive.

If you stay on the first floor, be aware that it may be damp and musty. The service is not commensurate with the price. I stayed for three nights, and the meals were the same on two of them.