Worst hotel experience I’ve had. It wasn’t even booked directly with Rainbow Paradise Beach Resort but through a third party.
The room was in terrible condition. Very dirty overall, poorly built bathroom, faulty water tap, and an unclean toilet. The curtains had multiple wet stains, and even the bedsheets didn’t feel clean.
The biggest issue was the room door. It couldn’t be locked. I only noticed it before heading out for dinner, which could have been a serious risk to my belongings. After they “fixed” it, the key stopped working completely. When I informed management, their response was basically to stay in for the night and check out the next morning.
That’s completely unacceptable. What if I needed to go out in the middle of the night? I would have no way to secure my room, and no staff available to help.
Very poor service overall. Definitely not worth the stay. Save your money. On top of that, the deposit is an unreasonable 200 MYR.