Be careful, this hotel is cheating! I have reported them to my lawyer to escalate for fraud. They are incorrect and have poor customer care. I get into a hospital and asked to change the dates and they cancelled so I lost my money, but a day before they told me to send a medical report to prove and I did. Nevertheless they cancelled without my permission and refused to return my money with the argument that I haven’t surgery. The booking did not state that I could not make changes, yet they canceled without giving me any option. They told me that if I sent medical documentation, they will allow me to change my reservation. However, they canceled it, and today they changed their mind saying they can only refund me in case of surgery. This was not written in the reservation . They are being incorrect and cheating me as a customer without any empathy. I would like to inform others that they cheat their customers. I could give my reservation to friends, but I didn’t had a chance as they cancelled the moment I wrote them I am in the hospital! We have been cheated, and I will report this to all authorities + Tax Authorities , for scam and fraud as they took my money. We encountered numerous issues previously , which is why I'm leaving negative feedback. The electricity went out in the bungalow for several hours. To restore power, they had to turn off the equipment, leaving us without a refrigerator and other appliances. The restaurant is expensive and serves very small portions—we left hungry despite paying 150 euros for 4 people and had to eat more food back at the bungalow. The hotel's customer service is poor. I became ill and requested to reschedule our reservation for another weekend, but they refused. Now I'll lose my prepayment. It's not about the money—it's about the attitude! I'm very disappointed. This resort is not customer-friendly. It's an expensive stay with no value. It’s very noisy, the staff starts making noise at 7.30 am in the morning, I had to go out and ask for silence. Not worth it! I have travelled a lot, believe me,this had never happened before!