Portsonachan Hotel

I went to a lodge for my 60th birthday and the lodge was smelling of sewage! I was sent to another cabin the next day which had a wasps nest inside. I didn't stay for the 3rd night and still paid £290 for that night. Answer my emails and put this right!

Well Wher do I start? We booked this for my husbands 60th birthday. the hotel had representitives at the 'Turiff Show' in Aberdeenshire and were offering 4 nights for £300. As it was a special birthday I upgraded paid an extra £200 for a 'Lochside Apartmment' Upon arrival we were told that the apartment wasn't available and that we had been 'upgraded' to a 3 bedroom Log cabin' We drove half a mile back upthe road from the hotel reception and let ourselves into a cabin called 'Carrick'. It was freezing there were five electric heaters only three of which worked the fire on the wall in the living room was out of order and the TV didn't work the heated towel rail in the bathroom had all the wires hanging out ! . We rang reception and a maintenance man camed who advised he wasn't told to fix any of the heaters all he had done was clean the hot tub that day, he said thet the fire was purley there for cosmetic reasone! . We drove back downto reception where the lady in reception offered us a free drink while she sorted the issue. We got one extra heater and decided to stay the night as we had driven 4 hours to get there. We were both very dissapointed. The lady inreception advised that we had an extra bathroom off the sauna (whch wasn't in use) so when had a look the bathroom was in a building that opened out onto the garden and had a hole in the door it was so cold in there I should havechilled my wine in there! In addition to the chilled atmosphere, the shower was dirty there was no plug in the bathroom sink. The kitchen was just as bad, the extractor fan was filthy, the oven had one shelf there was one oven dish which was chipped, there was no dishwasher tablets no cleaning sprays and a quarter of a bottle of watered down washing up liquid. There were no recycling bins so we left our plastic and cardboard in carrier bags in the kitchen. There were no instructions for the oven or hob. No welcome book no guest book. I have holiday homes myself and certainly wouldn't be happy letting a lodge in that condition. The two redeeming qualitys of the place were the hottub and the internet connection (which was excellent). We mentioned all this when we left and I have also emailed the hotel asking for my £200 to be refunded but was told the price I paid was reasonable for what I received. I heartily disagree. We stayed because the area was so beautiful and we had never explored this part of Scotland before. What was supposed to be a special treat for a special birthday was a big dissapointment Don't stay here !!!

This is the best break that I have ever had it started off at 4 nights with a voucher we got from the Astle Steam fair earlier this. The gentleman who we spoke there explained about the water situation took our own bottled water with us. Especially as we had our two Chihuahuas with us. We could have had as much water as we wanted from the hotel during our stay. We went for our 34th Wedding anniversary and we stayed in the Loch side Apartments. On first sight I said Wow. My opinions did not change during our stay. All the bedding though not new was spotlessly clean and the bed was made ready for us. Everything we needed was in the apartment, everything included was clean. The staff could not do enough for us during our stay. We even stayed for an extra two nights. The restaurant was wonderful the food was lovely so much so that we ate there every evening. The complimentary breakfast set us up for the day. You just helped yourself to all the things that were laid out on the lovely Hippo table. We also had the gorgeous porridge and toast every day. Alan who was made the Restaurant and Bar Manager during our stay was wonderful always a laugh and joke and now our forever friend. Will was becoming much more confident both in himself and in his new job. When we left. We will definitely be back hopefully in the Same apartment for our 35th Wedding anniversary next year. I truly hope that the hotel is not up for sale as other reviews say. We Love you Liz the stress and harassment you were getting was beyond a joke. I LOVE THE PORTSONACHON HOTEL AND EVERY SINGLE TEAM MEMBER WHO WORK SO HARD TO MAKE EVERYONE'S HOLIDAYS AS GOOD AS OUR WAS. THANK YOU ALL SEE YOU NEXT YEAR.

Fauly Towers without Basil. I am not sure where to start as I cannot find anything positive to say abut this establishment. Arrived our room was cold, no heating whatsoever. When we complained were assured that it would be sorted. When we went back to our room the 'solution' was a small electric heater (see photo) The toilet was broken (see photo) A cracked tile was dangerous and my wife nearly cut he foot when it stuck to her heel. (see photo) Cleaning was non excistent. I understand the hotel is up for sale, whoever buys it will need a big budget to bring it back to a reasonable state. Sorry but will definitley not br going back

We booked this Hotel at the Victorian Market in Matlock Spur of the moment decision, Didn't know what to expect we requested a lower floor room and was given a coach house room totally separate to the main hotel, we couldn't have been more pleasantly surprised. The staff were very helpful and we ate breakfast every morning looking out over the Loch (and apart from the porridge which was just not to my hubby's liking) everything was spot on. As it was our 49 Wedding Anniversary we decided to eat in the restaurant one evening and ordered the Lamb Shank absolutely beautiful compliments to the chef. We were totally satisfied. The young man who had only started at front of house that week was very helpful and chatty and the tall chap who carried off his Tartan trousers impeccably added to the experience, well done both of you with a full dining area to organise you did a great job. Finally I think the lady we spoke to a couple of times was the owner she was pleasant and chatty and very helpful. Yes it's an old place and yes maybe in places it needs maintenance. But the views are beautiful. The beds clean. Rooms tidy. Staff helpful. In a place this size I should imagine there may be a few cobwebs but speaking from our own experience. It was lovely and hopefully we will be going back in 2025 for our 50th.

We stayed in a loch side apartment and had a wonderful time. Staff were friendly and helpful, the apartment was great (particularly the en-suite bedroom) and the views were out of this world. We didn’t eat in the hotel but had a couple of drinks in the bar. The wine was lovely. We will be back