Hilton Garden Inn Tbilisi Riverview

The first glance upon the room does not seem all that suspicious - apart from the weird location of the sink area right in the room. If you don’t live alone, there’s very limited privacy or space where you can change your clothes. But design is the least of the problems here - in the reviews here you can see guests complaining about cigarette buds behind the window of the french balcony and worn out curtains with holes in them. Management replies to these reviews promising that the issues will be addressed promptly, as they “do not meet Hilton standards.” Judging by my stay, however, absolutely nothing has changed. Replacing a pair of curtains and cleaning up cigarette butts hardly seems like an impossible task. Cleaning service is fine - although one day we had our bath towels taken away and not replaced. A nice surprise late at night, after shower, to find out that you don’t have any towels except for the small ones. The hotel has a laundry room, which is wonderful. What they don’t mention though, is that it’s exactly one washer and one dryer to rule them all. Expect an hours long queue if you decide to wash your clothes in the evening. Well, that’s fine. Since the hotel location is far from the best and there are no restaurants in the area, you can walk downstairs to check out the hotel restaurant. Oh but only one thing - burrata in burrata salad will be frozen (and unfrozen, but only somewhat, so it’s still the consistency of a snowball). Never seen such a culinary masterpiece, but maybe it’s chefs special - i couldn’t finish it though. Perhaps a cocktail for the lady? My Espresso Martini arrived with small black fibres floating throughout the drink. When I pointed this out, the initial response from the staff was to insist that there was nothing there. Only after I physically removed one of the fibres onto a napkin did they reluctantly acknowledge the issue. I’d say I’ll never be back in this hotel, but I will, in fact, be back. Just for one night to see if anything has changed at all. Either way, this feels like anything BUT Hilton hotel. Fin.