Good day
Unfortunately, the cleanliness and overall maintenance of the hotel were far below expectations.
Although our room was supposedly cleaned, drinking glasses from the previous day were left in the room and were clearly visible. Towels and bathrobes were not replaced or replenished either.
In addition, the balcony door did not close properly, allowing mosquitoes to enter the room, and we were badly bitten during our stay.
Another major issue was the elevators. Going up and down became an extremely frustrating part of the stay, with very long waiting times almost every time we needed to use them.
Overall, these issues significantly affected our experience and are certainly not what we expected from a hotel at this level.
In addition- You did not mention, or at least did not make it clear enough that the quoted price did not include VAT.
Had this been clearly stated from the beginning I would have realized that your final price was actually not attractive compared to other options.
Unfortunately, I only discovered this in the hotel during check in and I honestly feel misled.
It’s very disappointing, as clearer transparency regarding the final price would have avoided this situation.