A very frustrating stay experience! ! ! !
I went to Tianjin for business, and decided to stay in Tianjin for one night at seven or eight in the evening, and found this nearby hotel. It was past ten o'clock when I checked in. I had a rest for one night and checked out around nine o'clock the next day. At the time of check-out, the front desk said that you can leave, but the front desk did not notify the guest room to accept the room (this caused a strange incident later)
At one or two o'clock in the afternoon, the front desk suddenly sent three pictures (because a comb was left behind, so the front desk added WeChat) saying that there were hair dye stains on the bed, blood stains, and vegetable soup oil stains on the floor, and they needed to pay 150 yuan, and they were sure Said it was our room!
My family and I went to sleep after checking in at 10:00 and didn’t eat in the room at all. I asked if you made a mistake, please check. After a while, the front desk said that it was a mistake. The blood and oil stains were not our house! But the hair dye must belong to our house, and we have to pay 120 yuan!
The person living in that room is a 70-year-old man, where can he get his hair dyed! I said that if it is determined that we caused it, we can compensate it, but I will call the police to confirm it together. If it is not that I demand ten times the compensation, it is the so-called manager at the front desk who has stopped talking and claimed that they will confirm it again!
Called them 20 minutes later and the manager told "we won't be held accountable" and they went to clean it! I said: "You are very sure that it was found in our room, and it was caused by our one-night stay." The manager confirmed it with certainty, and I said, "Since there is a hair dye stain, it was not caused by us or it was there before, then we still Just ask the police to verify if there is any hair dye, and if there is hair dye, we will compensate, if there is no way, the hotel is not clean, and we will demand ten times the compensation!" At this time, the manager suddenly changed his words and said that their service is not good, and the front desk has not been trained, which caused a misunderstanding!
What kind of misunderstanding is this? Didn't you just say with certainty that we caused it? In addition, why didn't you charge the room when you checked out?
In the end, I said what to do if the stains were not caused by us, but the manager said to ask the leader for instructions, but after hanging up the phone, there was no further action! I would like to ask if it happens that my family dyed their hair, can I just admit it? Is the store bullying customers?
Original TextTranslation provided by Google