Youyouyouyou
September 20, 2021
It should have been evaluated objectively, such as hygiene, bed linen, and spare parts. If so, the service should be negative. Since there is no negative score, other options can only be sacrificed. (To put it bluntly, a hotel that can affect mood after staying, no matter how good the facilities are, it is no use)
Unexpectedly:
1. Unexpectedly, there will be a check-out call from 11:20 (people didn't receive it in the bathroom); 2. Unexpectedly, someone knocked on the door at 11:23 and tried to open the door (the light is on outside the door, please do not disturb, the room is locked, and it is temporarily safe. The person is still in the bathroom, and I don’t know whether to respond or not.); 3. Unexpectedly, at 11:25, continue to try to open the door and break through the lock, but there is a safety buckle, which is still safe; 4. Unexpectedly, 11:28, directly break through the safety Buckle, open the door (no entry outside the door), emphasize check-out, and ask the front desk to call the front desk back; 5. Unexpectedly, everyone only asks during the check-out process: Are you checking out? (From the floor to the lobby, from the female to the male, do you want the guests to go that way? You care about whether the guests stay well); 6. Unexpectedly, the hotel replied to Ctrip that this is in accordance with the regulations (I don’t know it’s Jinjiang Hotel Group). Regulations? Or the regulations of Vienna? Or the regulations of the hotel or the manager himself); 7. Unexpectedly, Ctrip's customer service actively coordinated and handled follow-ups throughout the entire process. They were sincere and took the trouble. Thank you Ctrip!
(The whole process is recorded and recorded, and the hotel is welcome to issue a letter of complaint from a lawyer)
Original TextTranslation provided by Google