Great experience overall. Service staff were friendly, helpful and nice. Room is mostly clean but dead bug saw under the bathroom sink in one of the rooms. Hot water may come later in the morning - not sure but 3 of the 4 of us bathed in cold water except me who woke up later and showered gloriously with warm water. Oh no toothbrush and toothpaste provided so pls bring your own.
Love the view and ambience. Bought dinner at 180RM per pax with the given menu of "Mum's Kitchen" but the roasted duck is missing. Not aware until alerted (I felt bad because it feels like I am petty) - I was told nobody said anything about the missing dish for one year until me... ya LOL.. Apparently not supposed to have roasted duck in the menu all this time but menu not changed .. but it was actually one key reason I chose that menu over others. I would have taken the steamboat menu instead because not worth the money. No refund - just a "beautiful" misunderstanding and thank you for alerting.
Location is very near habitat penang. Guests of this hotel can have 20% discount for this attraction. But if you travelling as a family of 4 (2 adults and 2 children/seniors), you get the 20% discount (RM160) even if you don't stay at hotel.
Overall, thanks Eythrope - good experience but not top class. Just for reference - the rooms I stayed in are on the smaller side for adults esp. Tiger room. Interested guests should just pay more and stay in the 2nd floor suites to get better experience.