Marasa Sarovar Premiere Reviews

Amazing stay, rooms are very comfortable and cozy. The breakfast buffet was very huge and delicious. All the staff are very service oriented and I really enjoyed the stay

The service, food, and decor were all excellent and very satisfying. However, I was charged a high price for snacks that were provided in the room. I wish they had informed me beforehand that there would be a charge for the snacks.

Cumbersome check-in process. No disposable slippers available in the room. No complimentary attractions

Extremely disappointing experience. The bathroom drain in my room was clogged from the beginning of my stay. I reported the issue to the front desk and was told that someone would come to fix it. After waiting, I had to call again because the problem remained unresolved. Although maintenance eventually came, the drain was still clogged. My husband even had to clean the bathroom himself, which is completely unacceptable for a paying guest. What disappointed me the most was that no alternative room was offered, even though the problem was not properly fixed. When a room has a serious maintenance issue, guests should be given the option to move to another room instead of having to tolerate the inconvenience. As a foreign guest, I felt that my concerns were not taken seriously enough. Whether intentional or not, this left a very negative impression of the hotel’s customer service. Considering the room rates are not cheap, I expected much better maintenance standards and a more professional response. I hope management reviews its procedures and ensures all guests are treated fairly and respectfully, regardless of where they come from.

We have always stayed in this hotel each time we are here. The room is clean. However the room could do with some refurbishment as it is getting old..

The best stay ever! I just love the entire stay

Decent rooms and ambiance, location is also very accessible.

All good , breakfast quality to be improved. Reception staff lack of training. Lot of misguidance .. not informative at all

Very nice hotel with pleasant ambience. The restaurants at the hotel are very good.

What a wonderful experience. The staff was just great - went the extra mile to make it a great stay.

food sucks, reception smell is terrible

Comfortable hotel great food too

Great hotel with great facilities

Very good hotel