Name: Kawagoe Tobu Hotel
Address: Kawagoe, Japan
Rating: 9.3

Japan

Tokyo

Narita

Kawagoe

Utsunomiya

Wako

All was smooth. Nice bedrooms, great bed and pillow. Breakfast buffet with continental and Japanese foods. Various amenities : shower gel, conditioner etc with a pijama and slippers. Also razors, toothbrush, etc etc. The area is great with lots of shops and near ginza line tua covers Ueno, Ginza and Shibuya. You take asuka line directly to narita.

Overall : good 
Location : quieter side of Shinagawa station, nearer to the residential side hence nearby amenities will need to walk about 5-7mins

First, the hotel is only great because of its hardware, the view, the name and the area. The service is disappointing upon my arrival. 

I checked in at 1pm and a girl with short hair at the reception was very unwelcoming. She also said it was a company policy to charge hotel guests extra if we were to check in at 1 pm, since the official check-in time was 3 pm. This is the first time in my life I heard that a hotel has this kind of arrangement. She didn't even say ”sorry for your inconvenience” whatsoever.

I came back at 10 pm that day and was greeted by a young guy with glasses who was absolutely rude. I showed him a ticket to get our bags, and I politely said, ”Oh we haven't got our card”.
He replied saying, ”Of course! you haven't checked in, haha”.

I do not understand what is so funny, and at the moment he wasn't being funny at all. I felt discriminated because I'm an Asian. 

Truth is I've already checked in and I only need the key to my room, so I don't quite know what his intention was. Then I was only given one card. That was appalling. We have four people staying and why would I only have one hotel card? As I asked the guy to give me one more card, he rudely said ”read the conditions yourself”, which said that I'll have to pay if I lose an extra card. You could've just kindly say ”please be aware we need to charge extra if you lose it”. The way he put it was very rude and that gave me and my family a very rough time that night.

On top of that, the moment I checked, the reception staff should have been giving me details about the hotel, the wifi, checkin checkin time etc., but he refused to speak more. I was very upset with these two people' service on that night.

Pictures on the site do not match room appearance. Front desk kind and polite but need to work on providing customer with support and alternative solutions. For example, check room with customer if there is a smell or cleanliness concern, offer air purifier, offer to re clean room , or offer a food drink voucher, etc. 
In pictures provided hair was not my own and there when we enter the room; bathroom need some type of drain deodorant and fan did not work. More than gently worn.
Otherwise, good room amenities and good location.

Extremely cozy place with convenient shuttle services not just to the airport but the nearby Aeon mall as well! An excellent way to explore Narita and super grateful of how accommodating they were with our special requests (all of us had eczema and needed smoke free rooms).

I would love to come back again!

A relatively new hotel about to celebrate their 5th anniversary. If I had come two weeks later, I would be able to celebrate their fifth anniversary with their lucky-draw kind of thing when you so happen to be staying there during that time.

Tobu Hotel

Columbus

Book the best Tobu Hotel properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

Best Tobu Hotel properties worldwide - best rates guaranteed | Trip.com

https://ak-d.tripcdn.com/images/1x24512000p00scej9EBA.webp

seo-brand-page_PC

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-crumb

@ctrip/hoh-brand-destination

@ctrip/hoh-trip-header

@ctrip/hoh-brand-hot-city

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-search-box

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/hoh-hydrator

@ctrip/hoh-ibu-dependency

@ctrip/hoh-component-context

@ctrip/trip-web-img

@ctrip/hoh-storage

@ctrip/hoh-abtest

@ctrip/hoh-qconfig

@ctrip/hoh-sso

@ctrip/hoh-web-core-base

@ctrip/web-core

@ctrip/hoh-seo-richtext

Explore these trending destinations for ${{brandName}} properties

Top ${{brandName}} getaways

Handpicked ${{brandName}} properties in ${{cityName}}

Find your favorite ${{brandName}} properties in ${{cityName}}

Top Picks

Hotels near ${{poiName}} in ${{cityName}}

Find ${{cityName}} Hotels with ${{facilityName}}

Find ${{typeName}} in ${{cityName}}

${{starName}} Hotels in ${{cityName}}

${{themeName}} Hotels in ${{cityName}}

Scroll down to see hotels

Hotels near ${{poiName}}, ${{cityName}}

Enter your dates for the latest hotel rates and availability.

Enter your dates to get the latest prices and availability for ${{starId}}-star hotels in ${{cityName}}.

Hotels in ${{cityName}}

Your recent searches

${{cityName}} Hotels - Top Hotel Deals in ${{cityName}}

seo-brand-page_PC_0_0_45

Tobu Hotel properties

Top Tobu Hotel getaways

Handpicked Tobu Hotel properties in Tokyo

Asakusa Tobu Hotel

Shinagawa Tobu Hotel

Tobu Hotel Levant Tokyo

Shibuya Tobu Hotel

Handpicked Tobu Hotel properties in Narita

Narita Tobu Hotel Airport

Handpicked Tobu Hotel properties in Kawagoe

Kawagoe Tobu Hotel