Tokyo Marriott Hotel

Bonvoy Platium member without upgrade from my 15th floor standard King room with excuse of fully booked but larger room we found were making up on the same floor. Lies! My profile listed preference of room near lobby, that all Bonvoy properties notify it. but Marriott staff not notified and my room was assigned at the dead end of corridor. Asked for afternoon tea at lobby lounge at 16:30 but refused due to close at 17:00. Go to lounge and just want to get a coke and my son stand at the entrance, the indian lady staff immediately said that child need to pay to enter the lounge. The first image of this hotel is hunger for money, that I paid over 135000 yen for two nights. Shuttle bus schedules so called available but frequency is low and not available in the afternoon till 19:30 is the last bus. Walking to Shinagawa station is far away and challenging during raining especially off office hour. Shuttle bus sharing with office tower beside and Japanese from there are chatting very noisy. Complaint to Front Office Assistant Manager, who only offer 1000 points and slightly upgrade to Deluxe King on 11th floor. Thanks for assuring it in my black list and never be there agai in