Courtyard Tokyo Station Reviews

Good location The staff are very nice and have been helpful. The hotel is located at city centre, only 5 minutes walk from underground mall which has wide variety of food and shops.

The hotel is in a great location, not far from Tokyo Station and very close to Ginza.

The hotel is not far from Tokyo Station. You can walk to the underground shopping mall in a few steps. It is very convenient for shopping and eating. The room is a bit small and the facilities are complete and clean. The breakfast is also very rich.

The room is large and comfortable, the curtains are good for blackout, good sound insulation and the location is not a big road, very quiet. The front desk clerk speaks good English and responds quickly to requests. recommend

There are very few rooms, and I can't do it with two big luggages.

First of all, I was surprised by the atmosphere that was completely different from the image from the exterior of the building, which lacked a sense of cleanliness and was baptized. In particular, the extremely unclean system of placing messages from the front desk on the floor under the room door was unbearable. I was looking forward to having a drink at the front desk, but on the way to get it, I saw a lot of message cards on the floor and felt sick and stopped asking for it. Even if a drink is prepared with the hand that exchanged that filthy card. The room felt smaller than the square meter displayed, and the actual interior was quite different from the stylish interior shown in the photo, and it was a mess. The room, furniture, walls, washroom, all did not feel clean, especially the cloth under the bed was dragged to the floor for a long time and it was very dirty. The table is too small and there is no space to put things properly. When you open the door containing the refrigerator, the door of the safe will face you, so you have to hold it while opening the refrigerator. Is the appearance of the hand wash in the bathroom also important? It was very difficult to use because it only came out a little bit and flew away. Only the bathtub was large and beautiful. In general, business hotels that cost 10,000 yen per night were ranked higher.

I booked a Creators Queen room as a gold member. No upgrade but I was able to get late checkout. On check in I received a cookie and was notified that I could get beverages such as coffee at the front desk which was a pleasant surprise. I’m sorry but I must be honest in my review that the room itself was quite small. Technically more spacious than a local Japanese business hotel, perhaps, but not much more. I do not expect a huge room from the Courtyard brand and admittedly I booked on a heavily discounted rate. For that reason, I will rate my experience as average however if I had paid full rack rate for the rooms this hotel has I would have found the situation unacceptable. I’m quite surprised to see the other reviews here touting value. Have they stayed in Tokyo or most hotels before? When it comes to Marriott, for just a bit more per night you can stay somewhere like the Westin or the Mesm, Autograph Collection with spacious rooms and much nicer amenities. Perhaps it’s the location but the average nightly price does not make sense to me considering the local business hotel competition. The hotel itself is quite small. It is 4 floors high with the lobby on the top floor, fitness room on floor 3, rooms on floor 2, and the restaurant and entrance on floor 1. What I can say is great is, of course, the location. The hotel is about 2 blocks from Tokyo station which is likely the most prestigious station in Japan. The hotel is actually right next to Kyobashi station on the Tokyo Metro Ginza Line which I would actually suggest over JR as it is closer. I try to give every hotel I stay at a fair shake and enjoy it for what it is. As I stated previously, for the special rate I paid I had an acceptable experience. However, after research, if I had paid the regular rate for this hotel I would have been beside myself. The average price paid vs value received is simply not there when you consider the other options in Tokyo both budget and upscale. It is all for the location? Otherwise I honestly struggle for a reason to desire staying at this particular Courtyard.

I could not have chosen a better hotel than this for my first visit to Japan for a convention in Tokyo. Located in the the Kyobashi Tower, this was a perfect blend of location, customer service. I arrived just after midnight and the reception was amazing. They were very courteous, quick, efficient to ensure that I get into my room as quick as possible as they understood how a 10 hrs flight felt. The room was a good size by Tokyo standards and the bed was comfortable. The morning breakfast at Lavarock was a fantastic spread of western, Japanese and oriental choices. The chicken Pho was brilliant. The staff were ever smiling and very happy to serve you. The coffee and the fresh orange juice were amazing. The hotel is about 7 minutes from the Tokyo station and access to station as a breeze. The staff were also very diligent and proactive when I asked about certain routes to visit Asakusa and Tokyo tower. They provided me with a paper map and marked the stations/ routed to take to save time. The hotel also has an money exchange machine and was a useful touch. The service consistency of all the staff was amazing and every day was well taken care for. At breakfast on the last, I was chatting with the staff at the restaurant and happen to mention about my train ride to Osaka. They put together a small sank bag for me to carry on the train. While its a a simple gesture, it went a long way to make me feel special. One of the best hotel stays, Jikai made arigatōgozaimashita!

Stayed on business trip in late February. Hotel is conveniently located next to an underground train station and within walking distance to Tokyo Station, so location wise is perfect. Room is very very simple though, and doesnt befit the price. I was surprised as i woudlve thought i would get a grander looking room at that price. Breakfast was good with sufficient choices.

We stayed here for just one night in Tokyo. We arrived at 6am and understandably our rooms were ready but yhr lovely staff checked out luggage and there was even toothbrushes and toothpaste so we were able to freshen up before our full day of sightseeing. The location is great, just a block from the Tokyo Station so easy access to all the trains. Room was clean, small by American standards but adequate. Staff was lovely

The name tells the whole story here. However, that name means something as the Courtyard provides a solid choice in the heart of the city with easy access via the station. The hotel offers a bit more extras with a nice breakfast buffet in the morning at the restaurant below and some lobby snacks for Marriott elites in the evening. The staff is very friendly and wants to help. The rooms are a touch small from a western perspective but are still adequate and clean.

Location close to Tokyo station and Ginza Metro line are very convenient and make exploring the city easy. The staff are very accommodating and we loved having coffee available 24 hrs a day. As a platinum member, there were also complimentary appetizers in the evening, and self service beer, wine and assorted non alcoholic beverages available anytime. The only drawback of the hotel are the small rooms, but really our upgraded room was fine. The restaurant downstairs is adequate, the breakfast is more basic than other properties, but it was fine.

My room was small, even after upgrade. This is the only negative about this hotel. Staff helpfulness and customer service in this hotel are simply remarkable. My coworker came in the morning one day before the train and they gave me breakfast coupon for him, even though I told them he is not staying in the hotel. If you are platinum or higher Bonvoy member then drinks in the cooler in the lobby area are unlimited 24/7. Breakfast in the restaurant is not great, but quite good. Short walk to Tokyo Station was a big plus for us. Several good restaurants are within 5 min walk.

We had a pleasant stay at the Courtyard Tokyo Station. The rooms were a nice size, my travel companion was 6'3" and was comfortable in the room. The hotel was clean and the staff was courteous and helpful. It is located within walking distance of the Tourist Information Center, several subway stations, and the Bullet Train,