Candeo Hotels Ueno Park

Close to JR Yamanote line station, quiet place but by proximity to the train station many parts of Tokyo reachable under 30 minute.

I had a bad experience here. Strongly not recommend. I stayed here twice according to my plans. The 1st time, I got the room which had no view due to a blocking building, even though I was on a high floor. The 2nd time, I returned to Tokyo at night and checked in at my 'non-smoking room' as my intentional booking. However, the room was so smelly from cigarette smoke when I laid on the bed. I decided to inform the staffs and requested to change rooms. The staffs denied my request and said all rooms were full that night and without even offering any assistance or using the refresher spray to figure out as a simple protocol they should have. (the conversation was cut off by saying they are not strong in English) After attempting to stay in the room multiple times, I was back to them again but they offered me to find another hotel at 2 AM. This was a poor and unacceptable solution. I wished I could get some help offers such as coming room to check and do simply cleaning, refresh the air but no until I asked. Actually in my experience, if a hotel cannot provide a satisfactory solution to a customer's problem, particularly from own hotel's mistake, they should compensate the client by offering a refund and providing a room free of charge. However, I understand that I cannot expect much from these poor service hotel, so I decided to leave the hotel in the morning and never consider returning here again. Leaving this comment is the best way for me to express my dissatisfaction.

Firstly offered wrong category of room and charged us separately for kids. Despite large room availability staff did not provide it. No facilities or amenities available at the hotel even basic things like cutlery, plates, glasses the staff could not provide for re heating. Breakfast is very basic and even did not have omelette, hot milk , fruits etc. Although not so far from metro stations the location is not ideal for families. The hotel does not provide even house keeping for hotel guests unless u tell the staff

Excellent service, food was great .

Overall great hotel. Although the place is quite dated (no swipe card) the hotel itself is reasonable. The room size is ok and the staff is very friendly. They have a big patio outside for smoking and lots of room to sit in the lobby.

the room is so small. it's difficult to move inside the room when you also have a luggage. i came with my wife and 2 kids, so it was really narrow space. but the room come with bath tub, which my kids like it. the location is quite good, just 300m from Uguisudani JR station, just next to Ueno Station. There are grocery store, pharmacy, Lawson, Family Mart nearby. For muslim, there are 2 kebab restaurant nearby.

Near tourist attraction. Clean hotel and easy access to any location.

Great service offering. Provide the great attitude to customer