Shinjuku Washington Hotel

Worst Hotel Experience in Tokyo – Never Again I had one of the worst hotel experiences I’ve ever had. The biggest issue was the iron. I requested an iron four different times over four consecutive days. Every single time, I was told there wasn’t one available and that I had to wait up to six hours. The only way I could finally get one was by repeatedly going down to the front desk, arguing with the staff, and raising my voice because they simply ignored my requests. This is completely unacceptable for a hotel of this size. The front desk staff were also very disappointing. They were unfriendly, unprofessional, and did not know how to speak to guests respectfully. Instead of trying to help, their attitude often felt defensive and even aggressive. The room was extremely small—barely suitable for one person, let alone two adults with luggage. Another disappointing policy was charging 1,000 yen per person for a late checkout, even if you’re only a few minutes past 12:00 PM. There was absolutely no flexibility or understanding. Overall, I will never stay at this hotel again, and I cannot recommend it to anyone. There are many better hotels in Tokyo that provide much better customer service and treat their guests with respect. This hotel seriously needs to improve both its customer service and guest experience. ⭐☆☆☆☆

I had requested for a high floor and was given a room on the 23rd, the view was very nice and the room was very decently sized. The service team are very attentive and helpful. I think the distance from Shinjuku station the hotel is very doable and is quite straightforward. The close proximity to the Tokyo Metropolitan Government Building makes it very convenient to visit. Overall I would love to stay again here in the future given the opportunity.

Generally considered a good value option in Shinjuku, especially for first-time visitors who want easy access to trains and nightlife.

Here’s a polite and positive hotel review template you can use and edit: ⭐⭐⭐⭐⭐ 5/5 I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. The staff were friendly, helpful, and always greeted us with a smile. The location was also very convenient, with easy access to nearby attractions and transportation. The amenities provided made our stay even more enjoyable. Overall, it was a great experience, and I would definitely recommend this hotel to anyone visiting the area. I look forward to staying here again!

Hotel location is easily accessible to many places. Took the airport bus and alight right in front of the hotel. All staffs are helpful to any enquiries. Room is clean.

Hotel itself is very clean, however the bottom two mall-like floors can appear not well maintained. There is a Lawson's and a family Mart inside the hotel however which was very convenient. Arriving early, sort of required an IC card, as luggage storage is locked behind IC as keys. The hotel seemed to be at a very good location for first time Tokyo travelers, until you realise how hell-ish Shinjuku station is to navigate. Hence why I'd recommend Tochomae Station, which is accessible from the lowest floor in the hotel, via a straight underground 10 mins walk.