Hampton by Hilton Wuzhen

I usually visit during off-peak seasons, and my room always gets upgraded. Parking is convenient, and they've consistently accommodated my request for a non-smoking room, which I really appreciate. Now that the summer holidays are over, it's much quieter, making breakfast in the morning very peaceful and comfortable.

The cleanliness was subpar. There was a large, untreated stain on the sofa which was quite disgusting to look at. The bedsheets had bloodstains. We requested a replacement, but the new set was also dirty. The staff tried to explain they had checked them before bringing them, which was baffling as they were clearly still soiled. After all this, the old, soiled sheets were still left in the room. And to our surprise, one of the bath towels had a large hole. The front desk staff, though numerous, were completely devoid of smiles or greetings. We asked a staff member for help putting on disposable bed linen. We would have completely understood if they had simply said it wasn't possible. However, one 'clever' young man informed us that after 5 PM, there are no staff available to perform such tasks. Seriously, I'm just speechless at such a 'perfect' explanation. Wuzhen itself is beautiful, though.

If you're visiting Wuzhen, I really recommend staying at a major hotel chain, especially the Hilton. We've tried guesthouses and other highly-rated places before, but none have measured up to the Hilton. The breakfast here was particularly delicious. The service was also quite on point. We were very satisfied with the overall cleanliness. The only issue was that the front desk staff steered us wrong, leading us to an expensive and unappetizing meal that we regretted.

This branded hotel truly lives up to its name. The service was excellent, and the cleanliness really deserves high praise. The breakfast spread was varied and very tasty, and all the amenities were comprehensive. Although it's not located directly within a tourist attraction, this didn't bother me in the slightest, as cleanliness is always my primary consideration when choosing a hotel. 😄 P.S. I booked two king rooms, and since I was traveling with children, the front desk kindly upgraded one of them to a twin room free of charge. My sincere thanks for this!