Holiday Inn Toronto International Airport by IHG

Very convenient for travel in and out of YYZ. I arrived late and was hungry and thirsty late at night due to jet lag, so the guy at the front desk helpfully referred me to the Subway down the street, which is open 24 hours.

Very convenient to the airport , free shuttle bus pick up and drop off between airport and hotel. Price is reasonable. Room is cozy.

This is my first time staying here and it may be my last time. Both the restaurant & maintenance staff were patient, polite, and thoughtful. One of the shuttle drivers was very detail-oriented and made sure to meet guests’ needs, which I greatly appreciate, but another driver was repeatedly late and had an awful, unprofessional attitude. Upon check-in, a deposit is required and while that per se isn’t a problem, the credit card terminal/machine was very difficult to navigate. It ended up blocking my credit card from being used anywhere which is a nightmare for any traveler especially as a lot of places I go to are cashless venues. The ‘do not disturb’ door sign keeps falling off the knob/handle every single time I open and close the door, which caused inconvenience repeatedly (not a one-off issue). I wish they would modernize the air conditioning system. The one in my room was not working at first, no heating in winter is intolerable, I had to get the thermostat replaced which again caused more inconvenience for me. Overall room cleanliness was fine except a few colored specks on one of the bath towels. The room curtains as well as the shower temperature were confusing to adjust. The HVAC noises were quite disruptive too. I just feel like there were so many problems that had to be solved and friction to endure before I could even find any enjoyment in my stay. I know this isn’t a 5-star luxury hotel but even with that in mind, it sure did find lots of ways to disappoint me.

The staff members were nice and friendly. The hotel is close to the airport and there is free shuttle service. The room was clean. They give one bottled water upon checking in and if you’re not familiar with drinking water directly from the tap, there is a water dispenser on the second floor. I had a chance to have dinner at the restaurant and it was good.

The bus shuttle was terrible

The hotel has a good and perfect location, food at the restaurant is fantastic and has no issues. The staff seem to be friendly and approachable to both the Frontline and restaurant servers. However what disappoints me is the bed sheets and pillowcase seems to be unchanged from previous guests because although it "looks clean" I could smell a body sweat/body odor lingers to the sheets. I am very sensitive to smell so I know and am familiar with odors. I was very tired and had no time to complain and request for change. Gladly i have my own blanket and use it.