Rio Serrano Hotel + Spa
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Torres del Paine

Rio Serrano Hotel + Spa

Health Protected
No. 1 of Top 4-star Select Hotels in Torres del Paine
Patagonia, Torres de Paine, Magallanes y la Antártica, Torres del Paine, XII Region of Magallanes and Chilean Antarctica 6170000, Chile
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Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park. This upscale hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11 mi (17.7 km) from Lago Pehoe.Show More
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hotel overview picture
4.1/5Very Good·Location: 4.4
All 80 Reviews
Amenities
Indoor Swimming PoolHorse RidingHikingSaunaSpaFitness RoomPrivate ParkingFreeBarBilliards Room2 Restaurants
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Surroundings
Landmarks: Torres de Paine trail head
(29.8km)
Landmarks: Interpretive trail and forest nursery, Estancia Cerro Paine
(30.4km)
Landmarks: Torres Del Paine Welcome Center
(30.9km)
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Rooms

Guest Reviews

Policies

Services & Amenities

Standard Plus Room
9

Standard Plus Room

1 King bed or 2 Single bed
28m² | Floor: 4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Private Toilet
Room Details
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Standard twin Room
8

Standard twin Room

2 Single bed
24m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Daily Housekeeping
In-room Wi-Fi
Room Details
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Standard king Room
8

Standard king Room

1 King bed
24m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Daily Housekeeping
In-room Wi-Fi
Stair-Free Property Entrance
Room Details
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Superior king Room
15

Superior king Room

1 King bed
32m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Daily Housekeeping
In-room Wi-Fi
Stair-Free Property Entrance
Room Details
Check Availability
Standard Room
8

Standard Room

1 King bed or 2 Single bed
24m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Minibar
Private Toilet
Hair Conditioner
Room Details
Check Availability
Superior Room
14

Superior Room

1 King bed or 2 Single bed
32m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Minibar
Private Toilet
Hair Conditioner
Room Details
Check Availability
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Guest Reviews(80)

4.1/5
Very Good
Verified Reviews
  • Cleanliness4
  • Amenities3.9
  • Location4.4
  • Service4.2
Lau
December 28, 2023
hotel is big, so you are constantly surrounded by guests and do not have a feel like you’re in a remote location. Very strict and inflexible dining hours - you have to book for dinner at a certain time and if you miss it, staff are inflexible with changing the time even though there are lots of availability at the hotel restaurant.
GUSTAVO
March 24, 2024
Hotel well located close to the entrance to Torres del Pine national park. A highlight is the rooms that offer views of the Torre del Pine massifs. A painting through the bedroom window. Highlights include the SPA and swimming pool, which is very good for resting and relaxing at the end of the day. Good breakfast, but not excellent. Restaurant and bar with good ala carte menu options. Very weak wine list for the price of the hotel and the dishes. Still remembering that Chile is a country with so many good winery options.
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Xiumu🌋🌋🌋
January 20, 2024
The facilities are not complete and the sanitation is not up to standard. The room at the beginning smelled like paint, but it was much better after I changed rooms. It is not recommended to stay in a standard room. The one on the first floor has no view and is full of people. The hotel lobby has a good environment, but the surrounding area is deserted. Service is OK.
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Xiumu🌋🌋🌋
January 20, 2024
The facilities are very simple, there is no TV or hot water kettle in the room, and the sanitary conditions are not good. It is like the domestic standard of three and a half stars. It feels very old and outdated, the kind of style that white elderly people like. The superior room has a bathtub. Not clean. Service is ok. What is worth mentioning is the scenery of the hotel. The scenery in the superior room is very beautiful. The location of the hotel is not good. It takes more than an hour to drive to Torres del Paine National Park and more than an hour to the town near the airport. It’s nowhere to be found and has no shops. The price is really not worth it. It’s better to either Stay in Bai Nei, or stay in the town and sign up for a one-day tour. A room worth more than 3k feels like staying in a room worth 1k. If you must stay in this hotel, it is recommended to drive there, otherwise it will cost 200 US dollars to take a taxi and no driver is willing to take you.
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Guest User
January 1, 2024
The hotel is very close to the south gate of Torres del Paine National Park, and you can see the surrounding snow-capped mountains and glaciers from the hotel. The service attitude is good and the food is rich. There are many horses around the hotel, and the parking lot is full of horse manure. The road into the hotel, like the roads around Torres del Paine, is a washboard road, which does not match the specifications of the hotel.
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Deanybojue
February 22, 2024
Environment: The hotel is located at the entrance of Torres del Paine Park, with convenient transportation to scenic spots. The mountain view is beautiful when you look out. Facilities: There is a swimming pool and a spa, but we haven’t made an appointment yet. Hotels in Chile do not have hot water kettles (unlike Argentina), and there is no water in the rooms. For convenience, you can only drink tap water... The travel agency is also in the hotel, which is convenient for booking items, but using a car is more expensive.
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Anonymous User
January 19, 2024
After staying for less than a week, I feel that new problems will occur the next day, either the price will be cut off first, or there will be a problem with the shower facilities. The hardware and software can keep up with each other, but if there is a problem, there is still no ability to solve the problem. The service attitude is even worse, who knows who goes there. 🤷 I met several American guests who were also complaining about various problems in the hotel and complaining about the huge difference in hotel room rates and the quality of services provided. It seems that I am not the only one suffering from misfortune. How can I put it this way, I booked this hotel at this price, and I really got my money back.
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Anonymous User
December 4, 2022
It is not recommended if you don’t rent a car. If you book their activities separately, you will not be refunded as long as you pay for it. If you book a ticket to the port, you will also be charged a 10% service fee, and a 10% tip for meals. The service environment is good. share!
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Victoria
December 28, 2023
The hotel is new and beautiful, and has a beautiful location. However, the location is very remote and far from everything meaning there are no shops or restaurants around so you have to rely on everything that is provided by the hotel which tends to be pricey (meals, lunch boxes, activities). It is closer to all of the short hikes but it is about an 1:15 hrs away from the other/2nd park entrance that is used to enter the trail to the base of Las Torres. The roads are all gravel and dust throughout the park so you have to be careful driving. We got a flat tire but thankfully the hotel was able to patch it up for us for $30 USD. Don't worry about gasoline. There are no gas stations around but we drove from Puerto Natales, back and twice though the park and still had half a tank left. The spa is nice and new but only had a pool with "cold" jacuzzi and a sauna. No steam room or hot/warm jacuzzi. Staff are super nice and helpfull. Facility is clean. View is amazing.

Property Policies

Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Clean
  • 4/5
Health & safety measures
  • Thermometers available
Cleaning & disinfecting
  • Rooms are disinfected between stays

Property Description

  • Opened: 2001
  • Renovated: 2019
  • Number of Rooms: 211
Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park. This upscale hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11 mi (17.7 km) from Lago Pehoe.

Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with Regional cuisine at Kaienk Restaurant, a restaurant where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Torres del Paine? This hotel has 635 square feet (59 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.

Make yourself at home in one of the 108 guestrooms featuring minibars. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.

Services & Amenities

Indoor Swimming Pool
Spa
Fitness Room
Bar
Billiards Room
2 Restaurants
Meeting Room
Children's Playground
Kids' Club
2 Restaurants
Restaurant 1
Business hours: [Mon - Sun] 08:00-22:00
Kaiken
Style: A la carte
Cuisine: American, Latin, Local
Open for: Breakfast, Lunch, Dinner
Special dietary options: Dairy-free, Gluten-free, Vegan, Vegetarian
Ambience: Family, Traditional
Dining options: Only available to property guests, Available for reservation
Business hours: [Mon - Sun] 07:00-22:00
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Frequently Asked Questions

How much does it cost to stay at Rio Serrano Hotel + Spa?

Prices at Rio Serrano Hotel + Spa are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What are the check-in and check-out times at Rio Serrano Hotel + Spa?

The check-in time is after 16:00 and the check-out time is before 12:00.

Does Rio Serrano Hotel + Spa provide airport transfer services?

No, the Rio Serrano Hotel + Spa doesn't provide airport transfer services.

What amenities and services does Rio Serrano Hotel + Spa have?

Rio Serrano Hotel + Spa has the following amenities and services: Indoor Swimming Pool, Horse Riding, Hiking.

Does Rio Serrano Hotel + Spa have a swimming pool?

Yes, Rio Serrano Hotel + Spa has a pool. Pool type: Indoor Swimming Pool.

Does Rio Serrano Hotel + Spa have fitness amenities?

Yes, Rio Serrano Hotel + Spa has fitness amenities.

Does Rio Serrano Hotel + Spa provide Wi-Fi?

Please view the amenity list on the hotel page.

Does Rio Serrano Hotel + Spa have non-smoking rooms?

Yes, Rio Serrano Hotel + Spa has non-smoking rooms. Please view the hotel listing for details.

Does Rio Serrano Hotel + Spa provide breakfast?

Yes, Rio Serrano Hotel + Spa provides breakfast.

Does Rio Serrano Hotel + Spa have a restaurant?

Yes, guests can eat at: Restaurant.

About This Property

Average Price FromAUD642
Hotel Star Rating4