Madison Plaza Townsville

The rooms are very comfortable very clean. The staff were all lovely and friendly and helpful. Close to amenities. A great price.

The car park is not available! You need to park your car along the street few meters from the hotel.

Hotel is not like in the photos. That’s not an executive room at all, you couldn’t even find a pen to write a note or a bottle or water. Very small rooms with poor lighting, clogged up basins and mould in the bathroom. Found few cockroaches crawling in the bathroom in the morning.  It was a disappointed stay really. I have to continue to travel to the city but I would never stay there again.

The quality matches the price, very close to the city center, very convenient

I rarely leave negative reviews but due to the lack of acknowledgement or resolve from management at Madison Plaza I have to say; We were given a Business Queen room with black mould in the air conditioning—an obvious health risk. With no comparable room available, we were downgraded but still charged the original rate and told we’d be charged a $25 room change fee, I had to argue my case to not pay this which seems ridiculous! Staff were friendly and advised they were sending an email and the manager would contact us to provide a refund adjustment, but it never came. Worse, they gave us two invalid email addresses for follow-up, and our online query has been ignored. A disappointing experience—poor hygiene, false promises, and no accountability. Other than that it was a good location for us to visit all of the tourist hot spots in Townsville and we were provided clean towels each day. We were also able to store luggage for about 4 hours after check out and the lady that helped was very nice.

First time in Townsville, I arrived at midnight an hour after my checkin time and was so happy to find the hotel reception still up and waiting for my arrival. The service was epic. I requested an extension for two days and was given without delay. I will recommend this hotel to anyone looking for great service and friendly staff any day.