To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.9
Service8.8
Cleanliness9.4
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All reviews(244)
Positive reviews(237)
Reviews with photos/video(120)
Awesome rooms(112)
Large rooms(61)
Great value for money(32)
Secluded lake view(27)
Nice bathtub(16)
Convenient parking(11)
Quiet & comfortable(10)
Offers pick-up/drop-offs(7)
Negative reviews(7)
Ys0603
Standard Double
Stayed in Feb 2026
Traveling with friends
24 review
8.5/10
Very good
Posted on Mar 31, 2026
The room is new and clean. However, the hotel does not provide personal room slipper so I feel abit uncomfortable with the slipper provided. The room view is perfect if the weather Is good. The hotel is near to a few famous go to spot such as the lake Hill farm, silo observation deck and ukimido park. The road to hotel can be misty if you are driving at night. so try to reach the hotel earlier if possible.
EricZhao97
Standard Double
Stayed in Jan 2026
Solo traveler
13 review
9.0/10
Great
Posted on Mar 20, 2026
The room was spacious with a great view from the window. The popular cafe, Lake Hill Farm, was also nearby. It's more suited for those traveling by car as public transport is minimal and there are no shops around, being located halfway up the mountain.
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Anonymous User
Standard Twin
Stayed in Jan 2026
Couple
11 review
10/10
Outstanding
Posted on Mar 4, 2026
The hotel staff were incredibly friendly and polite. The surroundings are absolutely beautiful. Our room was spacious, tidy, and very clean. This place is particularly well-suited for those traveling by car. I'm already looking forward to staying here again for a few nights on my next trip.
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Guest User
Comfort Double
Stayed in Feb 2026
Couple
1 review
9.0/10
Great
Posted on Mar 23, 2026
Really enjoyed my stay at this hotel. Location is perfect and room is clean
熱愛旅遊的Qi
Lake View Comfort Double Room-Non Smoking
Stayed in Dec 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 14, 2026
If you ask me where I'd stay next time I visit Lake Toya, I'd definitely say Hotel Cocoa. This is the biggest and most beautiful hotel I stayed at in Hokkaido. The floor-to-ceiling windows offer an incredible view, and I highly recommend it for anyone driving.
Attached are some stunning blue hour moments and the morning view from the hotel's floor-to-ceiling windows.
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Krystal Ning
Deluxe Twin Room
Stayed in Dec 2025
Couple
8 review
7.5/10
Posted on Jan 31, 2026
Abit far from town but since we are driving so it's okay for us. Our room is spacious with jacuzzi ❤️
Ancy_Nana
Deluxe Twin Room
Stayed in Nov 2025
Couple
3 review
7.5/10
Posted on Dec 19, 2025
The room is very spacious with a huge jacuzzi, nice view surrounded the hotel, service wise can be improved
Ng Kim Khun
Standard Twin
Stayed in Oct 2025
Family
21 review
8.5/10
Very good
Posted on Jan 21, 2026
Nice and clean hotel with good view to Lake Toya..You need to have a car to stay in this hotel as it is far from the town. Hotel provide free parking.
Guest User
Deluxe Twin Room
Stayed in Oct 2025
Family
2 review
6.5/10
Posted on Dec 6, 2025
When booking did not mention 10 years old kid need to pay additional 3000yen for bed sharing. Pricey compared to all my other hotel booking at Hokkaido. There is no water bottle provided, no amenties as well. All massage chair spoiled. Do not worth the price paid.
wondrous life
Standard Double
Stayed in Oct 2025
Couple
3 review
9.5/10
Amazing
Posted on Dec 20, 2025
Highly recommend this hotel! Best to get here by car. Quiet place, clean room, beautiful view. Famous Lake Hill Farm is just 2 mins drive away.
Jamila.
Standard Double Room
Stayed in Oct 2025
Couple
6 review
9.5/10
Amazing
Posted on Dec 18, 2025
A really nice and affordable resort.
The staff were very kind, the rooms well equipped. The resort even had an affordable laundry machine and dryer.
Spacious and well heated room, with a nice lake view :)
DaveNg0116
Standard Twin
Stayed in Dec 2025
Couple
6 review
9.5/10
Amazing
Posted on Jan 29, 2026
Great Place to rest here ! Will come again !
Guest User
Lake View Comfort Double Room-Non Smoking
Stayed in Oct 2025
Couple
3 review
10/10
Outstanding
Posted on Dec 15, 2025
Super nice view hotel, if u choose Lake View. Is big room and very confort.
Guest User
Standard Double
Stayed in Feb 2026
Traveling with friends
1 review
9.5/10
Amazing
Posted on Mar 7, 2026
Good view good staff
Wanderlusttt
Lake View Comfort Double Room-Non Smoking
Stayed in Sep 2025
Family
12 review
10/10
Outstanding
Posted on Oct 18, 2025
My 3rd visit to this motel as I love the peaceful vibes and lovely scenery, views of mount yortei and Lake Toya in a clear day