The Windsor Hotel TOYA,Vignette Collection
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All properties in Toyako
The Windsor Hotel TOYA,Vignette Collection
No. 15 of Scenic Hotels in Hokkaido
336 Shimizu, 049-5722 Toyako Town, Abuta District, Hokkaido, Japan
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Last booked 3 mins ago on our site






Highlights
Superb views
Delicious breakfast
Free parking
Ideal location
Lots to doAmenities
Private parkingFree
Hot Spring
Golf Course
Indoor swimming poolFree
Skiing
Horse Riding
Hiking
Sauna
All amenities
Property Description
With a stay at The Windsor Hotel TOYA in Toyako, you'll be within a 15-minute drive of Lake Toya and Shikotsu-Toya National Park. This 5-star hotel is 18.9 mi (30.4 km) from Rusutsu Resort and 7.1 mi (11.4 km) from Toyako Hot Spring.
Pamper yourself with a visit to the spa, which offers facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as hot springs and ski-in/ski-out access. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
For lunch or dinner, stop by Gilligans Island, a restaurant that specializes in French cuisine. You can also grab snacks at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. Event facilities at this hotel consist of conference space and a meeting room. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
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9.2/10
Good view from room
All 620 reviews
Surroundings
Train: JR Toyoura station
(10.4km)
Train: Tōya Station
(14.4km)
Landmarks: Windsor Great Peak of Toya
(100m)
Landmarks: Windsor Snow Village
(220m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
2
1 King Suite Sea Side
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Wardrobe
Curtains
Check Availability
5
2 Twin Suite Lake Side
2 Single bed
Has window
Free Wi-Fi
Air conditioning
Refrigerator
Minibar
Wardrobe
Check Availability
Superior Twin Lake View
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Wardrobe
Curtains
Check Availability
2
1 King Suite Lake Side
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Wardrobe
Curtains
Check Availability
2
2 Twin Premium Sea Side
2 Small double beds
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Wardrobe
Curtains
Check Availability
2
Deluxe Run Of House
1 Queen bed or 2 Small double beds
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Wardrobe
Curtains
Check Availability
2
1 Queen Premium Sea Side
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Wardrobe
Curtains
Check Availability
4
2 Twin Suite Sea Side
2 Small double beds
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Bathtub
Refrigerator
Minibar
Check Availability
2
2 Twin Premium Lake Side
2 Small double beds
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Wardrobe
Curtains
Check Availability
Superior Twin Ocean View
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Wardrobe
Curtains
Check Availability
Hide Room Types
Guest Reviews
9.2/10
Great
620 reviews
This property hasn't received any negative reviews in the past 9 months.
- Cleanliness9.4
- Amenities9.1
- Location9.6
- Service8.9
Average for similar properties in Toyako

Review summary
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Variety of Activities: Guests appreciate the availability of activities including skiing, snowmobiling, and golfing. The hotel offers a shuttle service to nearby JR stations and hot spring towns, enhancing accessibility for guests without private transportation.(based on 154 reviews)
Guest User
August 31, 2025
The Windsor Hotel at Toya may boast its status as a premier 5-star luxury destination and its historic role as host of the 2008 G8 Hokkaido Toyako Summit, but our recent stay fell far short of expectations.
Despite the grandeur of the location and its breathtaking views, the service quality was surprisingly poor for a hotel of this caliber. English communication was inconsistent and below the standard expected at an international luxury property. Housekeeping was careless—leaving a used cleaning towel on the bed after daily room service, which is simply unacceptable.
When I drove to the main entrance to pick up my family, I was abruptly asked to leave immediately, even though only a few cars were present. This lack of hospitality was jarring. Additionally, being charged for extra bottled water—something even 3-star hotels offer complimentary—felt petty and out of touch with luxury norms.
The most troubling experience came during checkout. Two of our international credit cards failed to process, and although we successfully paid with a third, the staff’s attitude was unprofessional. We were met with a sour expression and the word “FINALLY” once the transaction went through—an unacceptable remark that left a lasting negative impression.
While the hotel’s setting is undeniably beautiful, the overall service and treatment we received did not reflect the standards of a true 5-star experience. I hope the management takes these concerns seriously and works to improve both staff training and guest relations.
Wujie@@
August 9, 2025
酒店大堂寬敞漂亮,湖景房景觀很漂亮,晚上在房間可以看到洞爺湖放煙火,國內同胞不要抱太大期望,規模略勝於惠東沙灘家庭式程度。
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206022****
August 13, 2025
太美了,超出我的預期,尤其是酒店周圍的環境太值得大家花時間去體驗,晚上太平洋和洞爺湖都有煙花🎆。服務也好,所有的一切都完美😍
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202678****
August 5, 2025
設施:洲際五星級水準,非常好
衞生:洲際五星級水準,非常好
服務:洲際五星級水準,非常好
環境:在山頂,景觀獨一無二,G8接待酒店
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M43931****
August 3, 2025
非常好,佔據絕佳地理位置,比温泉村高級的多視野也好的多。温泉舒服!早餐非常高端,還有香檳,很適合請中原!
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1391088****
August 4, 2025
山河湖海景色絕美的酒店。酒店位置絕佳,絕對稱得上奢侈,山上天氣變化莫測,景色多變,也正是其迷人之處。觀湖,看海,晚霞,温泉,高爾夫,釣魚,徒步。法餐,意餐,日餐。感覺發現了寶藏避暑的酒店。酒店雖然在山上,但設施齊全,沒有感覺到不變。如果可以給孩子加床,就更完美了。
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sekn1987
June 12, 2025
Unfortunately I was not able to see the lake and mountain due to foggy weather. The hotel is a bit old and classic but the staying experience is overall good.
Guest User
October 24, 2025
No WiFi, I went to front desk told them about it. Did nothing about it. Their Onsen and food didn’t wowed us. Definitely Dai-ichi Takimotokan better choice
Services & Amenities
Most popular business facilities
Private parking
Free
Hot Spring
Golf Course
Indoor swimming pool
Free
Skiing
Horse Riding
Hiking
Sauna
Spa
Fitness Room
Bar
Tennis Court
Restaurant
Meeting Room
Currency Exchange
24-Hour Front Desk
Luggage Storage
Guest Laundry
Hot Spring
Indoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
Cuisine: Japanese
More Amenities
Indoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Business services
Meeting Room
Postal Service
Fax/Copying Service
Wedding Service
Front desk services
24-Hour Front Desk
Concierge Service
Front Desk Safe
Porter/Bellhop
Luggage Storage
Currency Exchange
Languages spoken
Japanese
Food & drink
Kiosk/ Convenience Store
Bar
Lobby Bar
Room Service
Public areas
Executive Floor
Non-Smoking Floor
Elevator
Smoking Area
Health & wellness
Tennis Court
Golf Course
Hairdressing and Beauty Center
Fitness Room
Sauna
Mountain Biking
Ski Lessons
Ski Passes
Spa
Mini Golf
Horse Riding
Public Bath
Skiing Gear Storage
Hot Spring
Hiking
Skiing
Cleaning services
Laundry Service (Off-Site)
Guest Laundry
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Laundry Service (On-Site)
Additional charge
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children 12 year old and over are permitted to stay in some room types at this hotel
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
CuisineContinental
StyleSet menu
| Age | Fee |
|---|---|
Children 12–17 years old | JPY 4,840 (approx. AU$ 48.71) per person |
Adult | Set menu:JPY 4,840 (approx. AU$ 48.71) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 1992
- Renovated: 2002
- Number of Rooms: 386
Phone:+81-142-731111
Email:whtrsv@surfeel-hotels.com
With a stay at The Windsor Hotel TOYA in Toyako, you'll be within a 15-minute drive of Lake Toya and Shikotsu-Toya National Park. This 5-star hotel is 18.9 mi (30.4 km) from Rusutsu Resort and 7.1 mi (11.4 km) from Toyako Hot Spring.
Pamper yourself with a visit to the spa, which offers facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as hot springs and ski-in/ski-out access. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
For lunch or dinner, stop by Gilligans Island, a restaurant that specializes in French cuisine. You can also grab snacks at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. Event facilities at this hotel consist of conference space and a meeting room. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
Frequently Asked Questions
What is the cancellation policy for The Windsor Hotel TOYA,Vignette Collection?
The cancellation policy for The Windsor Hotel TOYA,Vignette Collection varies depending on the type of room and booking conditions.What is the cancellation policy for The Windsor Hotel TOYA,Vignette Collection?
How much does it cost at The Windsor Hotel TOYA,Vignette Collection?
Prices at The Windsor Hotel TOYA,Vignette Collection change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.How much does it cost at The Windsor Hotel TOYA,Vignette Collection?
Does The Windsor Hotel TOYA,Vignette Collection have airport transfer services?
No, The Windsor Hotel TOYA,Vignette Collection doesn't offer airport transfer services.Does The Windsor Hotel TOYA,Vignette Collection have airport transfer services?
What are The Windsor Hotel TOYA,Vignette Collection nearby landmarks?
Nearby attractions to The Windsor Hotel TOYA,Vignette Collection include Windsor Great Peak of Toya, only 100m from your search (straight-line distance) away.What are The Windsor Hotel TOYA,Vignette Collection nearby landmarks?
Does The Windsor Hotel TOYA,Vignette Collection provide a pool?
Yes, The Windsor Hotel TOYA,Vignette Collection has a swimming pool for guests.Does The Windsor Hotel TOYA,Vignette Collection provide a pool?
Does The Windsor Hotel TOYA,Vignette Collection have breakfast?
Yes, The Windsor Hotel TOYA,Vignette Collection have the high-rated breakfast including: Continental. Does The Windsor Hotel TOYA,Vignette Collection have breakfast?
Is there a restaurant in The Windsor Hotel TOYA,Vignette Collection?
Yes, The Windsor Hotel TOYA,Vignette Collection has a restaurant serving a variety of Japanese dishes made with fresh, high-quality ingredients.Is there a restaurant in The Windsor Hotel TOYA,Vignette Collection?
What are check-in & check-out time at The Windsor Hotel TOYA,Vignette Collection?
Check-in at The Windsor Hotel TOYA,Vignette Collection starts from 15:00, and the standard check-out time is by 12:00.What are check-in & check-out time at The Windsor Hotel TOYA,Vignette Collection?
Are pets welcome at The Windsor Hotel TOYA,Vignette Collection?
No, pets are not welcome at The Windsor Hotel TOYA,Vignette Collection.Are pets welcome at The Windsor Hotel TOYA,Vignette Collection?
About This Property
| Nearest Train Station | JR Toyoura station |
|---|---|
| Distance to Train Station | 10.35KM |
| Average Price From | AUD700 |
| Hotel Star Rating | 5 |




















