469 Kinosakicho Yushima, Toyooka City, Hyogo Prefecture, 669-6101, JapanView Hotel Details
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Guest Reviews of Nishimuraya Honkan
9.6/10
Amazing
52 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.6
Service9.6
Cleanliness9.6
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All reviews(52)
Positive reviews(38)
Reviews with photos/video(10)
Relaxing hot springs(9)
Great service(8)
Well designed(4)
Negative reviews(3)
Anonymous User
Japanese Style Room with 10+6 tatami Mats
Stayed in Feb 2024
Couple
2 review
10/10
Outstanding
Posted on Apr 2, 2024
must try in life. The staff are super friendly and warm. Garden view is very well designed. In the early morning you can hear birds singing. The hotel has two in-house onsens which are way better than other public onsens in the town in my opinion.
Guest User
Japanese-Style Superior Room with Open-Air Bath
Stayed in Jul 2025
Couple
7 review
10/10
Outstanding
Posted on Aug 28, 2025
This is a near-perfect hot spring hotel! As soon as I exited Kinosaki Onsen Station, someone immediately called the hotel's private car to pick me up and take me to the hotel! I booked a room with its own open-air bath, which was incredibly enjoyable, allowing me to enjoy the private onsen at any time. Since my check-in day was my birthday, the hotel thoughtfully provided me with a small gift and celebratory drinks, which was amazing!
Although the room wasn't cheap at all, the hotel's ambiance, the staff's courtesy and service, the food, the hot spring experience, and more were all excellent! I'll definitely be back. Wait for me!
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Response from Property: Thank you very much for using Nishimuraya Honkan. We are very pleased to hear that you enjoyed the hot springs and the privacy of your room. All of our staff are especially pleased with your heartwarming words regarding your birthday celebration. We are also grateful that you were satisfied with the environment, service, and food, as this shows our efforts have been conveyed. We look forward to your next visit, so please do come again. We look forward to your continued patronage.
Guest User
Standard Japanese Style Room
Stayed in Feb 2025
Couple
5 review
10/10
Outstanding
Posted on Mar 21, 2025
The best hotel in the Kinosakionsen. The best hotel in Kinosakionsen. The service and food are much better than American hotels such as Rizt Carlton and Marriott in my hotel experience, and better than Japanese city hotels. Ms. Ito Nanaho, who takes care of the room and dinner, and another lady with glasses who takes care of breakfast, all provide excellent services and deserve great praise. I will definitely stay at Nishimuraya Ryokan again if I have the chance. Thank you very much!
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1391153****
Japanese-Style Superior Room with Open-Air Bath
Stayed in Aug 2024
Couple
22 review
9.2/10
Great
Posted on Sep 14, 2024
The old Japanese hotel has a beautiful courtyard and warm service. Dinner was kaiseki cuisine eaten in the house, one dish after another, and it took two hours to eat. The private soup in the yard can be soaked at any time.
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Guest User
Suite Japanese Style Room with Outdoor Bathtub Honjin
Stayed in Jun 2024
Family
8 review
10/10
Outstanding
Posted on Jul 19, 2024
A very good stay experience! The room is larger than the average hot spring hotel. It is very comfortable for three people to stay. It feels very good to eat in the restaurant in the room! Dinner and breakfast are all served with fresh seasonal ingredients, ingenious cooking and exquisite presentation. They are absolutely delicious and delicious! Highly recommended!
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Nuonuokafei
Standard Japanese Style Room
Stayed in Aug 2023
Solo traveler
202 review
8.5/10
Very Good
Posted on Sep 13, 2023
This is a century-old store. A few minutes' taxi ride away from Kinosaki Onsen Station. Next to it on the narrow road is another old store, Mikiya, with a thoughtful welcome. As soon as you enter the hotel, you can see that everything is exquisitely tidy and well maintained. My Japanese style The room on the second floor is not big and the facilities are excellent. You can see the courtyard on the first floor. It is estimated that the humidity will be higher. There is an exchange of hot springs. The large pool is not as clean as the private hot springs, but the hot springs have a strong smell of disinfectant water. Many European and American guests in this hotel can see half flowers in the hot springs. The European and American girl with a big snake on the back of her arm had a bad dinner experience in the room. She was very tired. The pace of the food was served. The quality of the dishes was not up to par with the same 4,000 people in Hoshino Kai. The cuisine is designed to have a luxurious feel. The Fufu series also has disadvantages in the room. After eating the roast beef, there was a big smell in the room. The lady who served the dish was very tired carrying heavy tableware. The food was served in the breakfast hall at a good pace. Many of the seasonings for both meals were Japanese-style sweet and salty, which was too sweet. The service is relatively basic. The reception at the door is very warm. There is a Toyota delivery service. The tea bar is not as rich as Ginsui Village and does not change according to time. The house here has almost no soundproofing. The exhaust fan and air conditioner are loud. You need to prepare earplugs to block the light. It is warmer than the average Japanese style. The hotel is good. I have experienced many hotels during this trip. The renovated Jiayun under Kyoritsu has the best impression. The food is good and the water is smooth. One hotel and two meals only cost more than 1,000. One person has experienced Shuzenji Arai and this hotel with a long history. I will not want to book again in the future. But Inatori Ginsuiso booked it again this time
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6/7
Response from Property: Thank you for sharing your stay experience at our Nishimuraya Main Building. We appreciate your detailed feedback and apologize for any areas where we did not meet your expectations. We are sorry that you are not satisfied with the dishes and service process at dinner and breakfast. We will communicate with the relevant departments to improve the quality of our dishes and service efficiency. Your comments about room soundproofing and facilities as well as matcha are also taken seriously by us and we will consider improvements to ensure a more pleasant stay for future guests. Thank you for your attention and suggestions, your opinions are very important to us. We sincerely look forward to the opportunity to provide you with a more pleasant stay experience. Thanks again for your feedback and wish you a happy life.
DonaldDong
Japanese Style Room with 10+6 tatami Mats
Stayed in Jul 2023
Other
10 review
10/10
Outstanding
Posted on Aug 5, 2023
The hotel will send you an email a few days in advance to confirm some matters, such as when to arrive, whether to arrange pick-up, breakfast and dinner arrangements, etc. The hotel is quiet and beautiful, and the service is very good. There is hot spring soup in the hotel, so you don't have to go out to the so-called seven public hot spring baths. The hotel's hot spring has two pools, one indoor and one outdoor. You don't need to bring anything. The toiletries inside are Pola. Just put on the Japanese yukata and take the key to the door. It is much simpler and more convenient than bringing towels when going out. Besides, on such a hot day, 35-37 degrees, won't it be too hot to go out? There are too many people in the public hot springs, so there is nothing good about it. I booked half board including breakfast and dinner. There are two kinds of breakfast, Japanese style and Western style, at 9 o'clock at the latest, and it is ready when I go, and I am too full. I ate dinner in my own room, served one by one, the chef selected the ingredients every day, exquisite and delicious, and I was too full, haha. Needless to say, the service is top-notch. There are free drinks in the hotel refrigerator, water, juice, sports drinks, sparkling water, beer, and coffee, milk, and fresh juices on the first floor for free. The hotel also rents bicycles for free, just make a reservation. After riding for about 5 kilometers, you will reach the seaside in the north. There is also a small aquarium, which is probably a national park. Otherwise, leave it to you to see for yourself.
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6/9
Response from Property: Thank you for your wonderful review! We are very glad that you are impressed by our services and facilities and are satisfied with our hot springs and meals. We also thank you for your recognition of our service team. We have always been committed to providing guests with a comfortable and convenient stay experience, and your satisfaction is our greatest motivation. We look forward to serving you again and wish you a happy life!
M277382****
Japanese Style Room with 10+6 tatami Mats
Stayed in Jun 2023
Traveling with friends
56 review
10/10
Outstanding
Posted on Jul 24, 2023
The room is big enough and the service is very good. However, I am not used to having dinner in the room. The meal time is relatively long. It is really slow to serve each dish. Maybe this is a characteristic of this family. In short, we are used to our fast pace. , This is really a slow life! In addition, it is really expensive, and the room rate is really not cheap.
Original textTranslated by Google
Response from Property: Thank you for choosing our hotel and providing valuable feedback. We attach great importance to every customer's evaluation, which allows us to better understand your needs and expectations and continuously improve the quality of service. We also understand your price concerns. In order to better serve our guests, we will consider continuously optimizing the hotel's price policy and carefully review our services to help guests stay more comfortably. Sincerely look forward to providing you with a more pleasant accommodation experience again in the future.
Dagongxiaozhuhuhu
Japanese Style Room with 10+6 tatami Mats
Stayed in Jun 2023
Couple
14 review
10/10
Outstanding
Posted on Jul 16, 2023
It's so beautiful! It's perfect, the dinner and breakfast are excellent, delicious, and the service is so super good, they will provide you with a choice of yukata and take pictures, and I will come again next time!
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Response from Property: Thank you very much for your compliments and love! We are glad that you are satisfied with the food and service. We sincerely welcome you to visit us again! We look forward to providing you with the same satisfactory service next time.
Zhaoyin。
Standard Japanese Style Room
Stayed in May 2023
Family
15 review
10/10
Outstanding
Posted on Jul 2, 2023
A very good store, the second stay, very satisfied.
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6/12
Response from Property: Thank you for choosing to stay with us again and sharing your satisfactory experience! We are very happy to know that you are satisfied with our service. We look forward to your next visit and let us continue to provide you with excellent service.
Response from Property: この度はご宿泊いただき、誠にありがとうございます。
当館の施設やサービスにご満足いただけたとのお言葉、大変嬉しく思います。特に日式庭園や大浴場をお楽しみいただけたこと、何よりの喜びです。
松葉蟹の季節にお越しいただけなかったのは残念ですが、次回のご訪問の際にはぜひお楽しみいただければと思います。また、客室についての貴重なご意見もありがとうございます。今後の改善に活かしてまいります。
またのお越しを心よりお待ちしております。
西村屋本館
micsunj
Standard Japanese Style Room
Stayed in Sep 2025
Family
9 review
10/10
Outstanding
Posted on Oct 23, 2025
酒店很温馨,温泉舒服
Translate
Response from Property: この度はご宿泊いただき、誠にありがとうございます。
温かいお言葉をいただき、大変嬉しく思っております。
当館の温泉を気に入っていただけたようで、何よりです。
今後もお客様にご満足いただけるよう、サービス向上に努めてまいります。
またのご来館を心よりお待ちしております。
西村屋本館
B8077QZmagalic
Stayed in Nov 2024
Couple
10/10
Outstanding
Posted on Dec 1, 2024
It’s a beautiful historical hotel. The traditional rooms are very large and offer views of the Japanese garden that is exquisite. The bathroom with the open air bath was stunning. I could have spent my entire day soaking in the wooden bath. The cuisine served in the room is to die for. The private bath in their sister hotel was very luxurious. The only detail I would change is to get rid of the ugly plastic shoes that you have to wear inside the hotel. Everything is so luxurious that plastic shoes do not belong to such a stunning place!
Response from Property: Thank you very much for staying at Nishimuraya Honkan in Kinosaki Onsen. We are delighted to hear your compliments about our historic building and Japanese garden. We sincerely appreciate that you enjoyed the unique atmosphere of our facility. We are also glad that you liked the spa at our sister hotel. Your valuable feedback regarding the slippers provided in the facility will be taken into consideration. We look forward to welcoming you again in the future.
jjptrips
Stayed in Mar 2025
Couple
10/10
Outstanding
Posted on Apr 28, 2025
Not only was the Nishimuraya an incredible, authentic and luxe ryokan experience, it was one of the best end-to-end hospitality experiences I've ever had. Staff are proud of what they do, and they do it well. Everything is thought through, and it's a seamless, relaxing experience that I can't recommend more highly.
Response from Property: Thank you very much for staying with us at Nishimuraya. We are truly honored to receive your warm words and praise. We are delighted to hear that we were able to provide you with the best end-to-end hospitality experience. All of our staff sincerely appreciate your kind feedback. We are constantly attentive to every detail to ensure our guests have a seamless and relaxing time. We will continue to strive for even better service in the future. We sincerely look forward to welcoming you again.