We are just a back from a 3 night stay with our three young children (all under 5). We got a great deal to include dinner, a pizza night and a picnic. Staff: The staff could not be faulted, they are all polite, friendly and try to be extremely helpful. The very nice gent who greeted us on arrival seemed to be new and didn’t give us directions to the rooms and also didn’t know anything about the deal we’d booked or how the pizza night worked. There was a bit of a language barrier too. On our second day we tried to book the picnic and two different members of staff didn’t know anything about it, we had to wait to the next day and ended up only getting the picnic at checkout. This was not the staff’s fault, there was a clear breakdown in communication to them and lack of training for new staff members. Room: We had a family room which had a great layout, very spacious and a balcony with a lovely view of the golf course. The bathroom was very dated with quite a worn bath but it was spacious and the shower heat/power was decent. Cleanliness: Top class (and I’m very fussy about this). Room cleaned well each day and water and toiletries replenished. Communal areas kept very well. The cleaners do a great job. Breakfast: Everyone’s idea of a nice breakfast is different. I personally was disappointed. The options are standard self-serve cooked items, a few cereals, quite a poor fruit salad and some mini pastries. It seems you can ask for specific things though as we got poached eggs and veggie sausages and I saw others ask for pancakes and porridge and the staff were very accommodating. The tea and coffee is also self serve meaning people are walking around with teapots of hot water which seems a health and safety risk? And the plates and cups seem like they’ve been used for years with permanent marks and staining. It just really lacks any luxury. Other food: We had pizza to our room and it couldn’t be faulted, delicious. We ate in Rococo and it was a lovely experience, great food and great service, thoroughly enjoyed. We also had dinner in the Terrace and again it was very nice and the staff couldn’t have been more helpful. Both restaurants had a good atmosphere too. Pool: This was by far the most disappointing. It has all the charm of a local council swimming pool and is used in a similar manner too. No natural light, drab tiles and it is surrounded by old function room chairs to accommodate the parents of all the swimming lessons going on so our first visit on the evening we arrived was very busy. The next two days the pool was closed due to excess chlorine, these things happen so that was fine although disappointing for the kids. It was open for our final morning so we went thinking it would be a bit quieter but instead there was a group from a local special needs centre using the pool. The pool served its purpose as our kids just wanted to splash around but if my husband and I had been at the hotel alone for a relaxing trip I would have been