Best Western Hotel Kaiserslautern

There is no air conditioning, the paper towels in the room were not replenished in time, and the mineral water was not replenished.

At first, I booked with Booking and paid for the hotel. I arrived at the hotel at 7:30 pm. At that time, the **ai girl received me. The service attitude was very good. Unfortunately, after trying four times, both credit cards could not be used. I contacted Booking and could not process it. I contacted the overseas hotline of CCB. I waited several times beyond my patience, and there was no manual customer service to accept it. At this time, the front desk was replaced by a black guy with a serious face. No matter how I negotiated: without money without check in. There were 300 euros in the wallet💶, and I didn’t know what disappeared. I searched all my pockets, but to no avail. It was late at night and I couldn’t trouble others, so I changed to Ctrip, which took nearly an hour. The Ctrip guy tried international and domestic credit cards and savings cards many times, contacted European agents several times, agents called hotels, and European agents prepaid hotels. Finally, the problem was solved. During this period, the customer service helped to contact CCB’s 24-hour customer service. I waited for more than 8 minutes and no one answered. I got the room card and was in a daze on the sofa in the lobby🛋️ for an hour around 9:30 pm. It would be best if I had a cigarette🚬. I had a good rest at night. There was no American 🇺🇸 soldier in the room. I guess they all went to the Ukrainian border. Thanks to Ctrip for its five-star service. Although the price is much more expensive than Booking, I resolutely uninstalled Booking and booked all the subsequent flights and hotels with Ctrip.