Guest Reviews of Licorne Hotel & Spa Troyes MGallery
9.1/10
Great
61 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.1
Service9.2
Cleanliness8.9
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All reviews(61)
Positive reviews(14)
Reviews with photos/video(4)
America7146
Classic Room with Double Bed
Stayed in Sep 2025
Couple
5 review
7.0/10
Posted on Oct 8, 2025
Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience.
The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression.
That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing.
We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned.
Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating.
In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.
Anonymous User
Classic Room with Double Bed
Stayed in Dec 2024
Couple
6 review
10/10
Outstanding
Posted on Jan 5, 2025
Very good stay. To be repeated.
Original textTranslated by Google
Response from Property: Dear Sir,
We sincerely thank you for your positive feedback following your stay at the MGallery La Licorne Hotel & Spa!
We hope to see you again very soon.
Sincerely,
The MGallery La Licorne Hotel & Spa Team
Maplee2011
Classic Room with 2 Single Beds
Stayed in Jul 2024
Solo traveler
66 review
9.7/10
Amazing
Posted on Aug 29, 2024
The price/performance ratio is very high, and the location is superb. I originally just didn't want to drive 7 hours from Switzerland to Paris, so I booked it halfway, and it turned out to be an unexpectedly good place.
Original textTranslated by Google
Response from Property: Dear Sir,
We sincerely thank you for your positive feedback following your stay at the MGallery La Licorne Hotel & Spa!
We hope to see you again soon during your next visit to our charming city of Troyes.
Sincerely,
The MGallery La Licorne Hotel & Spa Team
118655****
Classic Room with 2 Single Beds
Stayed in Jan 2025
Business traveler
3 review
9.0/10
Great
Posted on Feb 12, 2025
Not bad, the waiter is polite and enthusiastic; convenient and clean. The waiter also has a hotel your, and is very proud of the marble on the wall (I looked carefully and thought it was slate
But overall it's okay anyway
Original textTranslated by Google
Response from Property: Dear Guest,
We sincerely thank you for your positive feedback following your visit to L'Apothèque Bar!
We are always attentive to our guests and love to personalize each experience! We will pass on your compliments to our servers, who will be delighted to hear that their efforts have been rewarded.
We hope to welcome you back soon.
Sincerely,
The MGallery La Licorne Hotel & Spa Team
loupglm7
Classic Room with Double Bed
Stayed in Jan 2025
Couple
2 review
10/10
Outstanding
Posted on Feb 10, 2025
Magnificent hotel with an excellent spa and more than helpful staff. I 100% recommend this hotel!
Original textTranslated by Google
Response from Property: Dear Guest,
Thank you for your feedback on our Mgallery La Licorne Hotel & Spa!
We are delighted that you appreciated the quality of our facilities and amenities.
We will pass on your compliments to our entire team. Your positive feedback is the greatest source of motivation for our employees.
We hope to welcome you back soon.
Sincerely,
The MGallery La Licorne Hotel & Spa Team
202966****
Deluxe Large Bed Room
Stayed in Dec 2024
Family
54 review
7.0/10
Posted on Feb 2, 2025
Stayed one night on the road, no room service, average in all aspects
Original textTranslated by Google
Response from Property: Dear Guest,It is with great disappointment that we learn you were not satisfied with your visit to our MGallery La Licorne Hotel & Spa.However, we hope you will visit us again to change your opinion of our hotel,Warm regards,The MGallery La Licorne Hôtel & Spa team
Goldwomen
Classic Room with Double Bed
Stayed in Jan 2023
Couple
2 review
9.5/10
Amazing
Posted on Feb 19, 2023
Very professional welcome smiling nothing to say
Very nice hotel perfect location.
Spacious quiet room with modern decor, super bedding
Spa area good too
It just lacks a restaurant, too bad
Original textTranslated by Google
Response from Property: Chère Madame,Nous vous remercions pour votre commentaire sur notre Hôtel & Spa Mgallery La Licorne.Nous transmettrons vos compliments à l'ensemble de nos équipes. Vos retours positifs sont la plus grande source de motivation pour nos collaborateurs.Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. Nous faisons tout notre possible pour que vous vous sentiez comme chez vous.Nous espérons vous accueillir de nouveau prochainement,Cordialement,L'équipe du MGallery La Licorne Hôtel & Spa
Guest User
Classic Room with 2 Single Beds
Stayed in Jul 2024
Family
6 review
10/10
Outstanding
Posted on Aug 14, 2024
Very good hotel
Original textTranslated by Google
Response from Property: Dear Sir,
We sincerely thank you for your positive feedback following your stay at the MGallery La Licorne Hotel & Spa!
We hope to see you again very soon.
Sincerely,
The MGallery La Licorne Hotel & Spa Team
M28155****
Classic Room with Double Bed
Stayed in Nov 2023
Couple
18 review
10/10
Outstanding
Posted on Dec 24, 2023
Very good five star
Original textTranslated by Google
Response from Property: Cher Monsieur,Nous vous remercions vivement pour votre retour positif à la suite de votre séjour au MGallery La Licorne Hôtel & Spa !Nous espérons vous revoir très bientôt,Cordialement,L'équipe du MGallery La Licorne Hôtel & Spa
Guest User
Classic Room with Double Bed
Stayed in Oct 2025
Couple
1 review
9.5/10
Amazing
Posted on Nov 10, 2025
+ Très conforme à la description et aux photos.
Très propre, personnel très accueillant.
- Petit déjeuner qualitatif mains manque de choix et variété ou de conformité à différents régimes alimentaires. Pas de gourmandise de bienvenu en chambre
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Arnaud P.
Classic Room with 2 Single Beds
Stayed in Aug 2025
Couple
9 review
10/10
Outstanding
Posted on Sep 28, 2025
Hôtel d'exception avec des chambres très raffinées. J'y retournerai dès que possible !