Tskaltubo Plaza Hotel

The stay at the hotel was okay, but I must point out that the hotel is advertised as a SPA and only has a sauna. We requested the laundry service, but it was already closed by 5 PM, which is quite restrictive for a 5-star hotel.

I had a very negative impression of the hotel; it's not exactly a 4-star hotel. I've never seen more basic food anywhere: buckwheat and an omelet every day for breakfast. I'm not a picky eater, but this was too much. No one was happy to see us there; reception gave us a key and didn't bother explaining where to go, let alone helping us with our luggage. The entire floor was occupied by a children's soccer team, and throughout our entire stay, after 8 p.m., the kids ran and screamed through the hallways. The screaming in their rooms kept us awake until 12 p.m., and requests to change rooms were simply ignored. The air conditioning display didn't work; they tried adjusting it randomly. Dogs barked all night!!! The towels by the pool were in terrible condition. Room cleaning was after 4 p.m., but even then they came when we complained that it hadn't been done. In 10 days, the sheets were changed only once, and only when we told them to. The cleaning itself consisted of changing towels and giving us two bottles of water. They didn't even bother vacuuming the carpet, even after we asked. We were very happy to leave. Unfortunately, we had paid for the room in advance, otherwise we wouldn't have stayed there at all. With such potential: a beautiful place, convenient location, the owners should really think about service! Throughout our stay, the roof was being repaired starting at 6 a.m. They were removing the old carpet and throwing it down with a bang.

From the first moment I checked in, I encountered unfriendly reception. The young English-speaking staff seemed to not understand my questions, though it was more likely an unwillingness to help solve the problem. The hotel's façade was undergoing renovations almost the entire time, starting at 6 a.m., creating inconvenience and littering my room's balcony. I reserved a room for 10 days, and during that time, the bed linens were changed only once, and only because I repeatedly requested it. The room was also vacuumed only once, and only after numerous requests. There were cobwebs everywhere (in the room and in the dining room). For 10 days, nothing has changed in the breakfast menu (buckwheat, omelet,,). There were a large number of children staying at the hotel, several football teams, who were noisy in the evenings, preventing rest (from 10:00 PM to 12:00 PM), in addition, dogs barked incessantly at night.

Definitely not a 4* hotel. Lift had been breaking down for 2 days, and finally stopped working completely. There is a second lift which had been broken for a few years as per people at the reception. I came to Tskaltubo to get treatment for my leg after an accident as it’s a famous Balneo resort and running up and down the stairs completely defeats its purpose. Other issues - room is small, bed is squeaky and mattress is hard and bumpy. Window curtains are not black out and sun is out around 5 am in June. Bathroom is tiny with no storage. No basic 4* hotel supplies such as hair conditioner, body lotion or even keenex facial tissue paper. TV is the size of my laptop. Very limited choice for breakfast and it’s pretty much repeated every day. It’s not my first time in Georgia, I stayed in 3* hotels which were of better standard than Plaza. The only plus - outdoor pool but very few umbrellas available Обычно я редко пишу отзывы, но тут вопиющий случай - я приехала в Тцхалтубо на лечение для восстановления ноги после перелома - и тут сломался лифт, так что приходится спускаться/подниматься на 3 этаж. При этом в отеле вообще-то 2 лифта, я попросила открыть второй, но сказали, что он не работает уже несколько лет! Да и во всем остальном отель не тянет на 4*, особенно если вы собираетесь тут жить неделю и больше . Комнаты маленькие, кровать скрипит, матрас очень жесткий., ТВ размером с лаптоп, хорошо, что я его не смотрю. На завтрак очень мало выбора и каждый день одно и то же, включая только один сыр (брынза) и 2 вида колбасы. Из фруктов либо прошлогодние яблоки, либо очень зелёные персики и абрикосы, хотя в конце июня сезон для многих фруктов и ягод. .Из плюсов - 10 мин медленным шагом до лечебницы, но тут все отели в шаговой доступности. В общем, рекомендую поискать другие варианты в той же ценовой категории