When we arrived to check in the office was locked but there was a # on the door and I got an immediate call back letting me know where my key for the room could be found, for the rest of my stay I didn't see any hotel staff, my husband brought the key to the office when we departed. I did get an email saying I was being charged $250 for smoking in the room which I didn't do but my clothes did smell like smoke from the party I was at on Thanksgiving and my husband smoked in his truck and then came in to go to use the restroom prior to our departure. I didn't sign in or sign anything at the hotel, I had the map and key in my envelope and noone requested that I sign anything when we left. I was disappointed that there was no comforter on the bed and seemed like only two sheets which made me cold.