Torino Station Relais

Cleanliness: Multiple reviewers emphasized the cleanliness of rooms and bathrooms, noting the availability of complimentary bottled water, tea, coffee, and the presence of essential amenities like hairdryers, kettles, and coffee machines.(based on 1 review)

Inconsiderate management given ant infestation First impressions when we arrived, was that the hotel was in an uninviting area. We had to push a few door bells and it was all automated opening. It felt a bit too easy to get in to the building, which raised concerns about security. When we got to the room it was nicely set-up for our toddler, and a spacious place. The toilet had and extra step towards the shower, which felt a bit scary in case you forgot about it and fell. So we had to be extra vigilant. It seemed to be clean, but our big surprise we saw ANTS in the room. We thought little about it, and just requested the cleaner to clean the room properly. The room coordinator, confirmed this would be done. However, again the next morning the ants had covered our toddler’s pram, and we had to clean the pram. We did not want to make a big fuss, but were not happy with this. We requested them hotel to clean this again. The third day, we saw another cluster of ants again. When we mentioned this, the hotel started to indiciate that it was because of our food spills. This was a surprise, as the ants were there from before we moved in. The hotel started becoming short and not showing any understanding for us. This soured our experience of the stay unfortunately.